Re: HP ENVY Photo 7855

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Author: Herminio Hernandez Jr.
Date:  
To: Main PLUG discussion list
Subject: Re: HP ENVY Photo 7855
Yes my HP is on the network and the scanning works fine.

Sent from my iPhone

> On Oct 25, 2018, at 7:09 PM, Michael <> wrote:
>
> so this means I need to connect it via network?
>
>> On Thu, Oct 25, 2018 at 1:53 PM Herminio Hernandez, Jr. <> wrote:
>> I have the same issue on my HP ENVY 4500! Here is how I fixed it.
>>
>> 1. remove your printer
>> 
>> 2. run this command in terminal as sudo 'hp-setup -i ip address of printer'
>>    -go through the set up wizard in the terminal and print you test page

>>
>> 3. open simple scan and you should then see your printer. also goto preferences in simple scan and set the resolution
>>
>>> On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff <> wrote:
>>> Do you have the printer connected via USB or the network?
>>>
>>> Brian Cluff
>>>
>>>> On 10/25/18 3:40 AM, Michael wrote:
>>>> nope... didn't work.
>>>>
>>>>> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <> wrote:
>>>>> Try running your scanner software with sudo from the command line and see if that makes it work. If it does, then it's a permissions issue. You probably just need to add yourself to the scanner group and then logout and back in and it will work.
>>>>>
>>>>> Brian Cluff
>>>>> 
>>>>>> On 10/24/18 7:40 PM, Michael wrote:
>>>>>>     I got this printer and it print beautiful photos.... I was so excited. Then I discovered that the scanner doesn't work (bummer). Anyone know how to get it running> I sent a support request to HP but they haven'y gotten back to me yet. (it has been a couple of days) The information they requested is after my signature followed by my attempt to fix it
>>>>>> From what I've gleaned from it  plugins are not installed (which and how eludes me) and dependencies are not installed.
>>>>>> -- 
>>>>>> :-)~MIKE~(-:

>>>>>>
>>>>>> $ hp-check -t
>>>>>> Saving output in log file: /home/bmike1/hp-check.log
>>>>>>
>>>>>> HP Linux Imaging and Printing System (ver. 3.16.3)
>>>>>> Dependency/Version Check Utility ver. 15.1
>>>>>>
>>>>>> Copyright (c) 2001-15 HP Development Company, LP
>>>>>> This software comes with ABSOLUTELY NO WARRANTY.
>>>>>> This is free software, and you are welcome to distribute it
>>>>>> under certain conditions. See COPYING file for more details.
>>>>>> 
>>>>>> Note: hp-check can be run in three modes:
>>>>>> 1. Compile-time check mode (-c or --compile): Use this mode before compiling the
>>>>>> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
>>>>>> are installed to successfully compile HPLIP.                                                                      
>>>>>> 2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
>>>>>> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
>>>>>> has the proper dependencies installed to successfully run.                      
>>>>>> 3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
>>>>>> will check both of the above cases (both compile- and run-time dependencies).

>>>>>> 
>>>>>> Check types:                                                                    
>>>>>> a. EXTERNALDEP - External Dependencies                                         
>>>>>> b. GENERALDEP - General Dependencies (required both at compile and run time)    
>>>>>> c. COMPILEDEP - Compile time Dependencies                                                                         
>>>>>> d. [All are run-time checks]                                                    
>>>>>> PYEXT SCANCONF QUEUES PERMISSION

>>>>>> 
>>>>>> Status Types:
>>>>>>     OK
>>>>>>     MISSING       - Missing Dependency or Permission or Plug-in
>>>>>>     INCOMPAT      - Incompatible dependency-version or Plugin-version

>>>>>>
>>>>>> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...
>>>>>>
>>>>>> ---------------
>>>>>> | SYSTEM INFO |
>>>>>> ---------------
>>>>>>
>>>>>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux
>>>>>> Host: MikesBeast
>>>>>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux
>>>>>> Distribution: linuxmint 18.3
>>>>>> Bitness: 64 bit
>>>>>>
>>>>>>
>>>>>> -----------------------
>>>>>> | HPLIP CONFIGURATION |
>>>>>> -----------------------
>>>>>>
>>>>>> HPLIP-Version: HPLIP 3.16.3
>>>>>> HPLIP-Home: /usr/share/hplip
>>>>>> warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.3 version
>>>>>>
>>>>>> Current contents of '/etc/hp/hplip.conf' file:
>>>>>> # hplip.conf. Generated from hplip.conf.in by configure.
>>>>>>
>>>>>> [hplip]
>>>>>> version=3.16.3
>>>>>>
>>>>>> [dirs]
>>>>>> home=/usr/share/hplip
>>>>>> run=/var/run
>>>>>> ppd=/usr/share/ppd/hplip/HP
>>>>>> ppdbase=/usr/share/ppd/hplip
>>>>>> doc=/usr/share/doc/hplip
>>>>>> html=/usr/share/doc/hplip-doc
>>>>>> icon=no
>>>>>> cupsbackend=/usr/lib/cups/backend
>>>>>> cupsfilter=/usr/lib/cups/filter
>>>>>> drv=/usr/share/cups/drv
>>>>>> bin=/usr/bin
>>>>>> apparmor=/etc/apparmor.d
>>>>>> # Following values are determined at configure time and cannot be changed.
>>>>>> [configure]
>>>>>> network-build=yes
>>>>>> libusb01-build=no
>>>>>> pp-build=yes
>>>>>> gui-build=yes
>>>>>> scanner-build=yes
>>>>>> fax-build=yes
>>>>>> dbus-build=yes
>>>>>> cups11-build=no
>>>>>> doc-build=yes
>>>>>> shadow-build=no
>>>>>> hpijs-install=yes
>>>>>> foomatic-drv-install=yes
>>>>>> foomatic-ppd-install=yes
>>>>>> foomatic-rip-hplip-install=no
>>>>>> hpcups-install=yes
>>>>>> cups-drv-install=yes
>>>>>> cups-ppd-install=no
>>>>>> internal-tag=3.16.3
>>>>>> restricted-build=no
>>>>>> ui-toolkit=qt4
>>>>>> qt3=no
>>>>>> qt4=yes
>>>>>> policy-kit=yes
>>>>>> lite-build=no
>>>>>> udev_sysfs_rules=no
>>>>>> hpcups-only-build=no
>>>>>> hpijs-only-build=no
>>>>>> apparmor_build=no
>>>>>>
>>>>>>
>>>>>> Current contents of '/var/lib/hp/hplip.state' file:
>>>>>> Plugins are not installed. Could not access file: No such file or directory
>>>>>>
>>>>>> Current contents of '~/.hplip/hplip.conf' file:
>>>>>> [last_used]
>>>>>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
>>>>>>
>>>>>> [installation]
>>>>>> date_time = 10/23/18 22:48:17
>>>>>> version = 3.16.3
>>>>>>
>>>>>> 
>>>>>>  <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

>>>>>>
>>>>>> --------------------------
>>>>>> | External Dependencies |
>>>>>> --------------------------
>>>>>> 
>>>>>>  scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.25          OK         -
>>>>>>  avahi-utils          avahi-utils                                                                                    OPTIONAL        -               0.6.32          OK         -
>>>>>>  error: dbus          DBus - Message bus system                                                                      REQUIRED        -               1.10.6          MISSING    'DBUS may not be installed or not running'
>>>>>>  policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
>>>>>>  xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
>>>>>>  gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.25            OK         -
>>>>>>  error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
>>>>>>  network              network -wget                                                                                  OPTIONAL        -               1.17.1          OK         -

>>>>>>
>>>>>> -------------------------
>>>>>> | General Dependencies |
>>>>>> -------------------------
>>>>>> 
>>>>>>  error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.5.2           MISSING    'python3-devel needs to be installed'
>>>>>>  libpthread           libpthread - POSIX threads library                                                             REQUIRED        -               b'2.23'         OK         -
>>>>>>  python3-xml          Python XML libraries                                                                           REQUIRED        -               2.1.0           OK         -
>>>>>>  error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
>>>>>>  python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
>>>>>>  error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
>>>>>>  python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.5.2           OK         -
>>>>>>  error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
>>>>>>  error: libusb        libusb - USB library                                                                           REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
>>>>>>  error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.2           MISSING    'libcrypto needs to be installed'
>>>>>>  error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               MISSING    'python3-notify2 needs to be installed'
>>>>>>  python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -
>>>>>>  error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'
>>>>>>  error: libjpeg       libjpeg - JPEG library                                                                         REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
>>>>>>  error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    '           needs to be installed'
>>>>>>  python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.3.0           OK         -
>>>>>>  sane                 SANE - Scanning library                                                                        REQUIRED        -               -               OK         -
>>>>>>  error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    '    needs to be installed'

>>>>>>
>>>>>> ---------------
>>>>>> | COMPILEDEP |
>>>>>> ---------------
>>>>>> 
>>>>>>  error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    '                       needs to be installed'
>>>>>>  make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1                                               OK         -
>>>>>>  error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               5.4.0           MISSING    'gcc needs to be installed'

>>>>>>
>>>>>> ----------------------
>>>>>> | Python Extentions |
>>>>>> ----------------------
>>>>>> 
>>>>>>  cupsext              CUPS-Extension                                                                                 REQUIRED        -               3.16.3          OK         -
>>>>>>  hpmudext             IO-Extension                                                                                   REQUIRED        -               3.16.3          OK         -

>>>>>>
>>>>>> -----------------------
>>>>>> | Scan Configuration |
>>>>>> -----------------------
>>>>>> 
>>>>>>  scanext              Scan-SANE-Extension                                                                            REQUIRED        -               3.16.3          OK         -
>>>>>> '/etc/sane.d/dll.d/hpaio' not found.
>>>>>>  hpaio                HPLIP-SANE-Backend                                                                             REQUIRED        -               3.16.3          OK         'hpaio found in /etc/sane.d/dll.conf'

>>>>>>
>>>>>> -----------------------
>>>>>> | Other Dependencies |
>>>>>> -----------------------
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> | DISCOVERED SCANNER DEVICES |
>>>>>> ------------------------------
>>>>>>
>>>>>> No Scanner found.
>>>>>>
>>>>>> --------------------------
>>>>>> | DISCOVERED USB DEVICES |
>>>>>> --------------------------
>>>>>>
>>>>>> No devices found.
>>>>>>
>>>>>> ---------------------------------
>>>>>> | INSTALLED CUPS PRINTER QUEUES |
>>>>>> ---------------------------------
>>>>>>
>>>>>>
>>>>>> HP-ENVY-Photo-7800-series
>>>>>> -------------------------
>>>>>> Type: Unknown
>>>>>> Device URI: usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
>>>>>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
>>>>>> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file
>>>>>> PPD Description:
>>>>>> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled since Mon 22 Oct 2018 03:00:05 PM EDT
>>>>>> warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
>>>>>>
>>>>>>
>>>>>> --------------
>>>>>> | PERMISSION |
>>>>>> --------------
>>>>>>
>>>>>> error: Unsupported model: ENVY_Photo_7800_series
>>>>>>
>>>>>> -----------
>>>>>> | SUMMARY |
>>>>>> -----------
>>>>>>
>>>>>> Missing Required Dependencies
>>>>>> -----------------------------
>>>>>> error: 'libdbus-1-dev' package is missing/incompatible
>>>>>> error: 'libcups2' package is missing/incompatible
>>>>>> error: 'python3-dev' package is missing/incompatible
>>>>>> error: 'libcups2-dev' package is missing/incompatible
>>>>>> error: 'cups-bsd' package is missing/incompatible
>>>>>> error: 'cups-client' package is missing/incompatible
>>>>>> error: 'python3-pyqt4' package is missing/incompatible
>>>>>> error: 'libusb-1.0.0-dev' package is missing/incompatible
>>>>>> error: 'openssl' package is missing/incompatible
>>>>>> error: 'libsnmp-dev' package is missing/incompatible
>>>>>> error: 'snmp-mibs-downloader' package is missing/incompatible
>>>>>> error: 'libjpeg8-dev' package is missing/incompatible
>>>>>> error: 'libsane-dev' package is missing/incompatible
>>>>>> error: 'libcupsimage2-dev' package is missing/incompatible
>>>>>> error: 'libtool' package is missing/incompatible
>>>>>> error: 'build-essential' package is missing/incompatible
>>>>>>
>>>>>> Missing Optional Dependencies
>>>>>> -----------------------------
>>>>>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible
>>>>>> error: 'python3-notify2' package is missing/incompatible
>>>>>>
>>>>>> Total Errors: 15
>>>>>> Total Warnings: 1
>>>>>>
>>>>>>
>>>>>> Done.
>>>>>> 
>>>>>> $ sudo apt install python3-devel cups-devel python3-pyqt4 python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel cups-image libtool gcc 
>>>>>> [sudo] password for bmike1: 
>>>>>> Sorry, try again.
>>>>>> [sudo] password for bmike1: 
>>>>>> Reading package lists... Done
>>>>>> Building dependency tree       
>>>>>> Reading state information... Done
>>>>>> E: Unable to locate package python3-devel
>>>>>> E: Unable to locate package cups-devel
>>>>>> E: Unable to locate package python3-pyqt4-dbus
>>>>>> E: Unable to locate package libusb
>>>>>> E: Unable to locate package libcrypto
>>>>>> E: Unable to locate package libnetsnmp-devel
>>>>>> E: Unable to locate package DBUS
>>>>>> E: Unable to locate package CUPS
>>>>>> E: Unable to locate package libjpeg
>>>>>> E: Unable to locate package sane-devel
>>>>>> E: Unable to locate package cups-image

>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------------------------------------------------
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>>>>>
>>>>> ---------------------------------------------------
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>>>>
>>>>
>>>> --
>>>> :-)~MIKE~(-:
>>>>
>>>>
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>
>
> --
> :-)~MIKE~(-:
> ---------------------------------------------------
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