so this means I need to connect it via network?

On Thu, Oct 25, 2018 at 1:53 PM Herminio Hernandez, Jr. <herminio.hernandezjr@gmail.com> wrote:

I have the same issue on my HP ENVY 4500! Here is how I fixed it.

1. remove your printer

2. run this command in terminal as sudo 'hp-setup -i ip address of printer'
-go through the set up wizard in the terminal and print you test page

3. open simple scan and you should then see your printer. also goto preferences in simple scan and set the resolution
On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff <brian@snaptek.com> wrote:
Do you have the printer connected via USB or the network?

Brian Cluff

On 10/25/18 3:40 AM, Michael wrote:
nope... didn't work.
On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <brian@snaptek.com> wrote:
Try running your scanner software with sudo from the command line and see if that makes it work. If it does, then it's a permissions issue. You probably just need to add yourself to the scanner group and then logout and back in and it will work.

Brian Cluff

On 10/24/18 7:40 PM, Michael wrote:
I got this printer and it print beautiful photos.... I was so excited. Then I discovered that the scanner doesn't work (bummer). Anyone know how to get it running> I sent a support request to HP but they haven'y gotten back to me yet. (it has been a couple of days) The information they requested is after my signature followed by my attempt to fix it

From what I've gleaned from it plugins are not installed (which and how eludes me) and dependencies are not installed.
--

:-)~MIKE~(-:

$ hp-check -t

Saving output in log file: /home/bmike1/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.3)

Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:

1. Compile-time check mode (-c or --compile): Use this mode before compiling the

HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies

are installed to successfully compile HPLIP.

2. Run-time check mode (-r or --run): Use this mode to determine if a distro

supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball

has the proper dependencies installed to successfully run.

3. Both compile- and run-time check mode (-b or --both) (Default): This mode

will check both of the above cases (both compile- and run-time dependencies).

Check types:

a. EXTERNALDEP - External Dependencies

b. GENERALDEP - General Dependencies (required both at compile and run time)

c. COMPILEDEP - Compile time Dependencies

d. [All are run-time checks]

PYEXT SCANCONF QUEUES PERMISSION

Status Types:

OK

MISSING - Missing Dependency or Permission or Plug-in

INCOMPAT - Incompatible dependency-version or Plugin-version

warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...

---------------

| SYSTEM INFO |

---------------

Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux

Host: MikesBeast

Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux

Distribution: linuxmint 18.3

Bitness: 64 bit

-----------------------

| HPLIP CONFIGURATION |

-----------------------

HPLIP-Version: HPLIP 3.16.3

HPLIP-Home: /usr/share/hplip

warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.3 version

Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]

version=3.16.3

[dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/hplip/HP

ppdbase=/usr/share/ppd/hplip

doc=/usr/share/doc/hplip

html=/usr/share/doc/hplip-doc

icon=no

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv

bin=/usr/bin

apparmor=/etc/apparmor.d

# Following values are determined at configure time and cannot be changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=yes

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=yes

foomatic-drv-install=yes

foomatic-ppd-install=yes

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.16.3

restricted-build=no

ui-toolkit=qt4

qt3=no

qt4=yes

policy-kit=yes

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:

Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:

[last_used]

device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749

[installation]

date_time = 10/23/18 22:48:17

version = 3.16.3

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------

| External Dependencies |

--------------------------

scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -

avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'

policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK -

error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'

network network -wget OPTIONAL - 1.17.1 OK -

-------------------------

| General Dependencies |

-------------------------

error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'

libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -

python3-xml Python XML libraries REQUIRED - 2.1.0 OK -

error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'

python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -

error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'

python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -

error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'

error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'

error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'

error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'

python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -

error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'

error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'

error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING ' needs to be installed'

python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -

sane SANE - Scanning library REQUIRED - - OK -

error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING ' needs to be installed'

---------------

| COMPILEDEP |

---------------

error: libtool libtool - Library building support services REQUIRED - - MISSING ' needs to be installed'

make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed'

----------------------

| Python Extentions |

----------------------

cupsext CUPS-Extension REQUIRED - 3.16.3 OK -

hpmudext IO-Extension REQUIRED - 3.16.3 OK -

-----------------------

| Scan Configuration |

-----------------------

scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK -

'/etc/sane.d/dll.d/hpaio' not found.

hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------

| Other Dependencies |

-----------------------

------------------------------

| DISCOVERED SCANNER DEVICES |

------------------------------

No Scanner found.

--------------------------

| DISCOVERED USB DEVICES |

--------------------------

No devices found.

---------------------------------

| INSTALLED CUPS PRINTER QUEUES |

---------------------------------

HP-ENVY-Photo-7800-series

-------------------------

Type: Unknown

Device URI: usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1

PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd

warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file

PPD Description:

Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled since Mon 22 Oct 2018 03:00:05 PM EDT

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------

| PERMISSION |

--------------

error: Unsupported model: ENVY_Photo_7800_series

-----------

| SUMMARY |

-----------

Missing Required Dependencies

-----------------------------

error: 'libdbus-1-dev' package is missing/incompatible

error: 'libcups2' package is missing/incompatible

error: 'python3-dev' package is missing/incompatible

error: 'libcups2-dev' package is missing/incompatible

error: 'cups-bsd' package is missing/incompatible

error: 'cups-client' package is missing/incompatible

error: 'python3-pyqt4' package is missing/incompatible

error: 'libusb-1.0.0-dev' package is missing/incompatible

error: 'openssl' package is missing/incompatible

error: 'libsnmp-dev' package is missing/incompatible

error: 'snmp-mibs-downloader' package is missing/incompatible

error: 'libjpeg8-dev' package is missing/incompatible

error: 'libsane-dev' package is missing/incompatible

error: 'libcupsimage2-dev' package is missing/incompatible

error: 'libtool' package is missing/incompatible

error: 'build-essential' package is missing/incompatible

Missing Optional Dependencies

-----------------------------

error: 'python3-dbus.mainloop.qt' package is missing/incompatible

error: 'python3-notify2' package is missing/incompatible

Total Errors: 15

Total Warnings: 1

Done.

$ sudo apt install python3-devel cups-devel python3-pyqt4 python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel cups-image libtool gcc

[sudo] password for bmike1:

Sorry, try again.

[sudo] password for bmike1:

Reading package lists... Done

Building dependency tree

Reading state information... Done

E: Unable to locate package python3-devel

E: Unable to locate package cups-devel

E: Unable to locate package python3-pyqt4-dbus

E: Unable to locate package libusb

E: Unable to locate package libcrypto

E: Unable to locate package libnetsnmp-devel

E: Unable to locate package DBUS

E: Unable to locate package CUPS

E: Unable to locate package libjpeg

E: Unable to locate package sane-devel

E: Unable to locate package cups-image
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:-)~MIKE~(-:
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