so this means I need to connect it via network?
On Thu, Oct 25, 2018 at 1:53 PM Herminio Hernandez, Jr. <
herminio.hernandezjr@gmail.com> wrote:
> I have the same issue on my HP ENVY 4500! Here is how I fixed it.
>
> 1. remove your printer
>
> 2. run this command in terminal as sudo 'hp-setup -i *ip address of
> printer'*
> * -*go through the set up wizard in the terminal and print you test page
>
> 3. open simple scan and you should then see your printer. also goto
> preferences in simple scan and set the resolution
>
> On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff <brian@snaptek.com> wrote:
>
>> Do you have the printer connected via USB or the network?
>>
>> Brian Cluff
>> On 10/25/18 3:40 AM, Michael wrote:
>>
>> nope... didn't work.
>>
>> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <brian@snaptek.com> wrote:
>>
>>> Try running your scanner software with sudo from the command line and
>>> see if that makes it work. If it does, then it's a permissions issue.
>>> You probably just need to add yourself to the scanner group and then
>>> logout and back in and it will work.
>>>
>>> Brian Cluff
>>>
>>> On 10/24/18 7:40 PM, Michael wrote:
>>>
>>> I got this printer and it print beautiful photos.... I was so
>>> excited. Then I discovered that the scanner doesn't work (bummer). Anyone
>>> know how to get it running> I sent a support request to HP but they haven'y
>>> gotten back to me yet. (it has been a couple of days) The information they
>>> requested is after my signature followed by my attempt to fix it
>>> From what I've gleaned from it plugins are not installed (which and how
>>> eludes me) and dependencies are not installed.
>>> --
>>> :-)~MIKE~(-:
>>>
>>> $ hp-check -t
>>> Saving output in log file: /home/bmike1/hp-check.log
>>>
>>> HP Linux Imaging and Printing System (ver. 3.16.3)
>>> Dependency/Version Check Utility ver. 15.1
>>>
>>> Copyright (c) 2001-15 HP Development Company, LP
>>> This software comes with ABSOLUTELY NO WARRANTY.
>>> This is free software, and you are welcome to distribute it
>>> under certain conditions. See COPYING file for more details.
>>>
>>> Note: hp-check can be run in three modes:
>>> 1. Compile-time check mode (-c or --compile): Use this mode before
>>> compiling the
>>> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
>>> dependencies
>>> are installed to successfully compile HPLIP.
>>>
>>> 2. Run-time check mode (-r or --run): Use this mode to determine if a
>>> distro
>>> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
>>> tarball
>>> has the proper dependencies installed to successfully run.
>>>
>>> 3. Both compile- and run-time check mode (-b or --both) (Default): This
>>> mode
>>> will check both of the above cases (both compile- and run-time
>>> dependencies).
>>>
>>> Check types:
>>>
>>> a. EXTERNALDEP - External Dependencies
>>>
>>> b. GENERALDEP - General Dependencies (required both at compile and run
>>> time)
>>> c. COMPILEDEP - Compile time Dependencies
>>>
>>> d. [All are run-time checks]
>>>
>>> PYEXT SCANCONF QUEUES PERMISSION
>>>
>>>
>>> Status Types:
>>> OK
>>> MISSING - Missing Dependency or Permission or Plug-in
>>> INCOMPAT - Incompatible dependency-version or Plugin-version
>>>
>>> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3
>>> versions dependencies to verify and install...
>>>
>>> ---------------
>>> | SYSTEM INFO |
>>> ---------------
>>>
>>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23
>>> UTC 2018 GNU/Linux
>>> Host: MikesBeast
>>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC
>>> 2018 GNU/Linux
>>> Distribution: linuxmint 18.3
>>> Bitness: 64 bit
>>>
>>>
>>> -----------------------
>>> | HPLIP CONFIGURATION |
>>> -----------------------
>>>
>>> HPLIP-Version: HPLIP 3.16.3
>>> HPLIP-Home: /usr/share/hplip
>>> warning: HPLIP-Installation: Auto installation is not supported for
>>> linuxmint distro 18.3 version
>>>
>>> Current contents of '/etc/hp/hplip.conf' file:
>>> # hplip.conf. Generated from hplip.conf.in by configure.
>>>
>>> [hplip]
>>> version=3.16.3
>>>
>>> [dirs]
>>> home=/usr/share/hplip
>>> run=/var/run
>>> ppd=/usr/share/ppd/hplip/HP
>>> ppdbase=/usr/share/ppd/hplip
>>> doc=/usr/share/doc/hplip
>>> html=/usr/share/doc/hplip-doc
>>> icon=no
>>> cupsbackend=/usr/lib/cups/backend
>>> cupsfilter=/usr/lib/cups/filter
>>> drv=/usr/share/cups/drv
>>> bin=/usr/bin
>>> apparmor=/etc/apparmor.d
>>> # Following values are determined at configure time and cannot be
>>> changed.
>>> [configure]
>>> network-build=yes
>>> libusb01-build=no
>>> pp-build=yes
>>> gui-build=yes
>>> scanner-build=yes
>>> fax-build=yes
>>> dbus-build=yes
>>> cups11-build=no
>>> doc-build=yes
>>> shadow-build=no
>>> hpijs-install=yes
>>> foomatic-drv-install=yes
>>> foomatic-ppd-install=yes
>>> foomatic-rip-hplip-install=no
>>> hpcups-install=yes
>>> cups-drv-install=yes
>>> cups-ppd-install=no
>>> internal-tag=3.16.3
>>> restricted-build=no
>>> ui-toolkit=qt4
>>> qt3=no
>>> qt4=yes
>>> policy-kit=yes
>>> lite-build=no
>>> udev_sysfs_rules=no
>>> hpcups-only-build=no
>>> hpijs-only-build=no
>>> apparmor_build=no
>>>
>>>
>>> Current contents of '/var/lib/hp/hplip.state' file:
>>> Plugins are not installed. Could not access file: No such file or
>>> directory
>>>
>>> Current contents of '~/.hplip/hplip.conf' file:
>>> [last_used]
>>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
>>>
>>> [installation]
>>> date_time = 10/23/18 22:48:17
>>> version = 3.16.3
>>>
>>>
>>> <Package-name> <Package-Desc> <Required/Optional>
>>> <Min-Version> <Installed-Version> <Status> <Comment>
>>>
>>> --------------------------
>>> | External Dependencies |
>>> --------------------------
>>>
>>> scanimage scanimage - Shell scanning program
>>> OPTIONAL 1.0 1.0.25 OK -
>>> avahi-utils avahi-utils
>>> OPTIONAL - 0.6.32 OK -
>>> error: dbus DBus - Message bus system
>>> REQUIRED - 1.10.6 MISSING 'DBUS
>>> may not be installed or not running'
>>> policykit PolicyKit - Administrative policy framework
>>> OPTIONAL - 0.105 OK -
>>> xsane xsane - Graphical scanner frontend for SANE
>>> OPTIONAL 0.9 0.999 OK -
>>> gs GhostScript - PostScript and PDF language
>>> interpreter and previewer REQUIRED 7.05 9.25
>>> OK -
>>> error: cups CUPS - Common Unix Printing System
>>> REQUIRED 1.1 - INCOMPAT 'CUPS
>>> may not be installed or not running'
>>> network network -wget
>>> OPTIONAL - 1.17.1 OK -
>>>
>>> -------------------------
>>> | General Dependencies |
>>> -------------------------
>>>
>>> error: python3-devel Python devel - Python development files
>>> REQUIRED 2.2 3.5.2 MISSING
>>> 'python3-devel needs to be installed'
>>> libpthread libpthread - POSIX threads library
>>> REQUIRED - b'2.23' OK -
>>> python3-xml Python XML libraries
>>> REQUIRED - 2.1.0 OK -
>>> error: cups-devel CUPS devel- Common Unix Printing System
>>> development files REQUIRED - -
>>> MISSING 'cups-devel needs to be installed'
>>> python3-pil PIL - Python Imaging Library (required for
>>> commandline scanning with hp-scan) OPTIONAL - 1.1.7
>>> OK -
>>> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version
>>> 4.x) REQUIRED 4.0 - MISSING
>>> 'python3-pyqt4 needs to be installed'
>>> python3X Python 2.2 or greater - Python programming
>>> language REQUIRED 2.2 3.5.2 OK
>>> -
>>> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
>>> OPTIONAL 4.0 - MISSING
>>> 'python3-pyqt4-dbus needs to be installed'
>>> error: libusb libusb - USB library
>>> REQUIRED - 1.0 MISSING
>>> 'libusb needs to be installed'
>>> error: libcrypto libcrypto - OpenSSL cryptographic library
>>> REQUIRED - 1.0.2 MISSING
>>> 'libcrypto needs to be installed'
>>> error: python3-notify2 Python libnotify - Python bindings for the
>>> libnotify Desktop notifications OPTIONAL - -
>>> MISSING 'python3-notify2 needs to be installed'
>>> python3-dbus Python DBus - Python bindings for DBus
>>> REQUIRED 0.80.0 1.2.0 OK -
>>> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library
>>> development files REQUIRED 5.0.9 - MISSING
>>> 'libnetsnmp-devel needs to be installed'
>>> error: libjpeg libjpeg - JPEG library
>>> REQUIRED - - MISSING
>>> 'libjpeg needs to be installed'
>>> error: sane-devel SANE - Scanning library development files
>>> REQUIRED - - MISSING '
>>> needs to be installed'
>>> python3-reportlab Reportlab - PDF library for Python
>>> OPTIONAL 2.0 3.3.0 OK -
>>> sane SANE - Scanning library
>>> REQUIRED - - OK -
>>> error: cups-image CUPS image - CUPS image development files
>>> REQUIRED - - MISSING '
>>> needs to be installed'
>>>
>>> ---------------
>>> | COMPILEDEP |
>>> ---------------
>>>
>>> error: libtool libtool - Library building support services
>>> REQUIRED - - MISSING '
>>> needs to be installed'
>>> make make - GNU make utility to maintain groups of
>>> programs REQUIRED 3.0 4.1 OK -
>>> error: gcc gcc - GNU Project C and C++ Compiler
>>> REQUIRED - 5.4.0 MISSING 'gcc
>>> needs to be installed'
>>>
>>> ----------------------
>>> | Python Extentions |
>>> ----------------------
>>>
>>> cupsext CUPS-Extension
>>> REQUIRED - 3.16.3 OK -
>>> hpmudext IO-Extension
>>> REQUIRED - 3.16.3 OK -
>>>
>>> -----------------------
>>> | Scan Configuration |
>>> -----------------------
>>>
>>> scanext Scan-SANE-Extension
>>> REQUIRED - 3.16.3 OK -
>>> '/etc/sane.d/dll.d/hpaio' not found.
>>> hpaio HPLIP-SANE-Backend
>>> REQUIRED - 3.16.3 OK
>>> 'hpaio found in /etc/sane.d/dll.conf'
>>>
>>> -----------------------
>>> | Other Dependencies |
>>> -----------------------
>>>
>>>
>>> ------------------------------
>>> | DISCOVERED SCANNER DEVICES |
>>> ------------------------------
>>>
>>> No Scanner found.
>>>
>>> --------------------------
>>> | DISCOVERED USB DEVICES |
>>> --------------------------
>>>
>>> No devices found.
>>>
>>> ---------------------------------
>>> | INSTALLED CUPS PRINTER QUEUES |
>>> ---------------------------------
>>>
>>>
>>> HP-ENVY-Photo-7800-series
>>> -------------------------
>>> Type: Unknown
>>> Device URI:
>>> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
>>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
>>> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd
>>> file
>>> PPD Description:
>>> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled
>>> since Mon 22 Oct 2018 03:00:05 PM EDT
>>> warning: Printer is not HPLIP installed. Printers must use the hp: or
>>> hpfax: CUPS backend for HP-Devices.
>>>
>>>
>>> --------------
>>> | PERMISSION |
>>> --------------
>>>
>>> error: Unsupported model: ENVY_Photo_7800_series
>>>
>>> -----------
>>> | SUMMARY |
>>> -----------
>>>
>>> Missing Required Dependencies
>>> -----------------------------
>>> error: 'libdbus-1-dev' package is missing/incompatible
>>> error: 'libcups2' package is missing/incompatible
>>> error: 'python3-dev' package is missing/incompatible
>>> error: 'libcups2-dev' package is missing/incompatible
>>> error: 'cups-bsd' package is missing/incompatible
>>> error: 'cups-client' package is missing/incompatible
>>> error: 'python3-pyqt4' package is missing/incompatible
>>> error: 'libusb-1.0.0-dev' package is missing/incompatible
>>> error: 'openssl' package is missing/incompatible
>>> error: 'libsnmp-dev' package is missing/incompatible
>>> error: 'snmp-mibs-downloader' package is missing/incompatible
>>> error: 'libjpeg8-dev' package is missing/incompatible
>>> error: 'libsane-dev' package is missing/incompatible
>>> error: 'libcupsimage2-dev' package is missing/incompatible
>>> error: 'libtool' package is missing/incompatible
>>> error: 'build-essential' package is missing/incompatible
>>>
>>> Missing Optional Dependencies
>>> -----------------------------
>>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible
>>> error: 'python3-notify2' package is missing/incompatible
>>>
>>> Total Errors: 15
>>> Total Warnings: 1
>>>
>>>
>>> Done.
>>>
>>> $ sudo apt install python3-devel cups-devel python3-pyqt4
>>> python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS
>>> dbus cups CUPS libjpeg sane-devel cups-image libtool gcc
>>> [sudo] password for bmike1:
>>> Sorry, try again.
>>> [sudo] password for bmike1:
>>> Reading package lists... Done
>>> Building dependency tree
>>> Reading state information... Done
>>> E: Unable to locate package python3-devel
>>> E: Unable to locate package cups-devel
>>> E: Unable to locate package python3-pyqt4-dbus
>>> E: Unable to locate package libusb
>>> E: Unable to locate package libcrypto
>>> E: Unable to locate package libnetsnmp-devel
>>> E: Unable to locate package DBUS
>>> E: Unable to locate package CUPS
>>> E: Unable to locate package libjpeg
>>> E: Unable to locate package sane-devel
>>> E: Unable to locate package cups-image
>>>
>>>
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>>>
>>>
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>>
>>
>>
>> --
>> :-)~MIKE~(-:
>>
>> ---------------------------------------------------
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>>
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>
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--
:-)~MIKE~(-:
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