I have the same issue on my HP ENVY 4500! Here is how I fixed it.
1. remove your printer
2. run this command in terminal as sudo 'hp-setup -i *ip address of
printer'*
* -*go through the set up wizard in the terminal and print you test page
3. open simple scan and you should then see your printer. also goto
preferences in simple scan and set the resolution
On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff <
brian@snaptek.com> wrote:
> Do you have the printer connected via USB or the network?
>
> Brian Cluff
> On 10/25/18 3:40 AM, Michael wrote:
>
> nope... didn't work.
>
> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <brian@snaptek.com> wrote:
>
>> Try running your scanner software with sudo from the command line and see
>> if that makes it work. If it does, then it's a permissions issue. You
>> probably just need to add yourself to the scanner group and then logout and
>> back in and it will work.
>>
>> Brian Cluff
>>
>> On 10/24/18 7:40 PM, Michael wrote:
>>
>> I got this printer and it print beautiful photos.... I was so
>> excited. Then I discovered that the scanner doesn't work (bummer). Anyone
>> know how to get it running> I sent a support request to HP but they haven'y
>> gotten back to me yet. (it has been a couple of days) The information they
>> requested is after my signature followed by my attempt to fix it
>> From what I've gleaned from it plugins are not installed (which and how
>> eludes me) and dependencies are not installed.
>> --
>> :-)~MIKE~(-:
>>
>> $ hp-check -t
>> Saving output in log file: /home/bmike1/hp-check.log
>>
>> HP Linux Imaging and Printing System (ver. 3.16.3)
>> Dependency/Version Check Utility ver. 15.1
>>
>> Copyright (c) 2001-15 HP Development Company, LP
>> This software comes with ABSOLUTELY NO WARRANTY.
>> This is free software, and you are welcome to distribute it
>> under certain conditions. See COPYING file for more details.
>>
>> Note: hp-check can be run in three modes:
>> 1. Compile-time check mode (-c or --compile): Use this mode before
>> compiling the
>> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
>> dependencies
>> are installed to successfully compile HPLIP.
>>
>> 2. Run-time check mode (-r or --run): Use this mode to determine if a
>> distro
>> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
>> tarball
>> has the proper dependencies installed to successfully run.
>>
>> 3. Both compile- and run-time check mode (-b or --both) (Default): This
>> mode
>> will check both of the above cases (both compile- and run-time
>> dependencies).
>>
>> Check types:
>>
>> a. EXTERNALDEP - External Dependencies
>>
>> b. GENERALDEP - General Dependencies (required both at compile and run
>> time)
>> c. COMPILEDEP - Compile time Dependencies
>>
>> d. [All are run-time checks]
>>
>> PYEXT SCANCONF QUEUES PERMISSION
>>
>>
>> Status Types:
>> OK
>> MISSING - Missing Dependency or Permission or Plug-in
>> INCOMPAT - Incompatible dependency-version or Plugin-version
>>
>> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3
>> versions dependencies to verify and install...
>>
>> ---------------
>> | SYSTEM INFO |
>> ---------------
>>
>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC
>> 2018 GNU/Linux
>> Host: MikesBeast
>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC
>> 2018 GNU/Linux
>> Distribution: linuxmint 18.3
>> Bitness: 64 bit
>>
>>
>> -----------------------
>> | HPLIP CONFIGURATION |
>> -----------------------
>>
>> HPLIP-Version: HPLIP 3.16.3
>> HPLIP-Home: /usr/share/hplip
>> warning: HPLIP-Installation: Auto installation is not supported for
>> linuxmint distro 18.3 version
>>
>> Current contents of '/etc/hp/hplip.conf' file:
>> # hplip.conf. Generated from hplip.conf.in by configure.
>>
>> [hplip]
>> version=3.16.3
>>
>> [dirs]
>> home=/usr/share/hplip
>> run=/var/run
>> ppd=/usr/share/ppd/hplip/HP
>> ppdbase=/usr/share/ppd/hplip
>> doc=/usr/share/doc/hplip
>> html=/usr/share/doc/hplip-doc
>> icon=no
>> cupsbackend=/usr/lib/cups/backend
>> cupsfilter=/usr/lib/cups/filter
>> drv=/usr/share/cups/drv
>> bin=/usr/bin
>> apparmor=/etc/apparmor.d
>> # Following values are determined at configure time and cannot be changed.
>> [configure]
>> network-build=yes
>> libusb01-build=no
>> pp-build=yes
>> gui-build=yes
>> scanner-build=yes
>> fax-build=yes
>> dbus-build=yes
>> cups11-build=no
>> doc-build=yes
>> shadow-build=no
>> hpijs-install=yes
>> foomatic-drv-install=yes
>> foomatic-ppd-install=yes
>> foomatic-rip-hplip-install=no
>> hpcups-install=yes
>> cups-drv-install=yes
>> cups-ppd-install=no
>> internal-tag=3.16.3
>> restricted-build=no
>> ui-toolkit=qt4
>> qt3=no
>> qt4=yes
>> policy-kit=yes
>> lite-build=no
>> udev_sysfs_rules=no
>> hpcups-only-build=no
>> hpijs-only-build=no
>> apparmor_build=no
>>
>>
>> Current contents of '/var/lib/hp/hplip.state' file:
>> Plugins are not installed. Could not access file: No such file or
>> directory
>>
>> Current contents of '~/.hplip/hplip.conf' file:
>> [last_used]
>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
>>
>> [installation]
>> date_time = 10/23/18 22:48:17
>> version = 3.16.3
>>
>>
>> <Package-name> <Package-Desc> <Required/Optional>
>> <Min-Version> <Installed-Version> <Status> <Comment>
>>
>> --------------------------
>> | External Dependencies |
>> --------------------------
>>
>> scanimage scanimage - Shell scanning program
>> OPTIONAL 1.0 1.0.25 OK -
>> avahi-utils avahi-utils
>> OPTIONAL - 0.6.32 OK -
>> error: dbus DBus - Message bus system
>> REQUIRED - 1.10.6 MISSING 'DBUS
>> may not be installed or not running'
>> policykit PolicyKit - Administrative policy framework
>> OPTIONAL - 0.105 OK -
>> xsane xsane - Graphical scanner frontend for SANE
>> OPTIONAL 0.9 0.999 OK -
>> gs GhostScript - PostScript and PDF language
>> interpreter and previewer REQUIRED 7.05 9.25
>> OK -
>> error: cups CUPS - Common Unix Printing System
>> REQUIRED 1.1 - INCOMPAT 'CUPS
>> may not be installed or not running'
>> network network -wget
>> OPTIONAL - 1.17.1 OK -
>>
>> -------------------------
>> | General Dependencies |
>> -------------------------
>>
>> error: python3-devel Python devel - Python development files
>> REQUIRED 2.2 3.5.2 MISSING
>> 'python3-devel needs to be installed'
>> libpthread libpthread - POSIX threads library
>> REQUIRED - b'2.23' OK -
>> python3-xml Python XML libraries
>> REQUIRED - 2.1.0 OK -
>> error: cups-devel CUPS devel- Common Unix Printing System development
>> files REQUIRED - - MISSING
>> 'cups-devel needs to be installed'
>> python3-pil PIL - Python Imaging Library (required for
>> commandline scanning with hp-scan) OPTIONAL - 1.1.7
>> OK -
>> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version
>> 4.x) REQUIRED 4.0 - MISSING
>> 'python3-pyqt4 needs to be installed'
>> python3X Python 2.2 or greater - Python programming
>> language REQUIRED 2.2 3.5.2 OK
>> -
>> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
>> OPTIONAL 4.0 - MISSING
>> 'python3-pyqt4-dbus needs to be installed'
>> error: libusb libusb - USB library
>> REQUIRED - 1.0 MISSING 'libusb
>> needs to be installed'
>> error: libcrypto libcrypto - OpenSSL cryptographic library
>> REQUIRED - 1.0.2 MISSING
>> 'libcrypto needs to be installed'
>> error: python3-notify2 Python libnotify - Python bindings for the
>> libnotify Desktop notifications OPTIONAL - -
>> MISSING 'python3-notify2 needs to be installed'
>> python3-dbus Python DBus - Python bindings for DBus
>> REQUIRED 0.80.0 1.2.0 OK -
>> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library
>> development files REQUIRED 5.0.9 - MISSING
>> 'libnetsnmp-devel needs to be installed'
>> error: libjpeg libjpeg - JPEG library
>> REQUIRED - - MISSING
>> 'libjpeg needs to be installed'
>> error: sane-devel SANE - Scanning library development files
>> REQUIRED - - MISSING '
>> needs to be installed'
>> python3-reportlab Reportlab - PDF library for Python
>> OPTIONAL 2.0 3.3.0 OK -
>> sane SANE - Scanning library
>> REQUIRED - - OK -
>> error: cups-image CUPS image - CUPS image development files
>> REQUIRED - - MISSING '
>> needs to be installed'
>>
>> ---------------
>> | COMPILEDEP |
>> ---------------
>>
>> error: libtool libtool - Library building support services
>> REQUIRED - - MISSING '
>> needs to be installed'
>> make make - GNU make utility to maintain groups of
>> programs REQUIRED 3.0 4.1 OK -
>> error: gcc gcc - GNU Project C and C++ Compiler
>> REQUIRED - 5.4.0 MISSING 'gcc
>> needs to be installed'
>>
>> ----------------------
>> | Python Extentions |
>> ----------------------
>>
>> cupsext CUPS-Extension
>> REQUIRED - 3.16.3 OK -
>> hpmudext IO-Extension
>> REQUIRED - 3.16.3 OK -
>>
>> -----------------------
>> | Scan Configuration |
>> -----------------------
>>
>> scanext Scan-SANE-Extension
>> REQUIRED - 3.16.3 OK -
>> '/etc/sane.d/dll.d/hpaio' not found.
>> hpaio HPLIP-SANE-Backend
>> REQUIRED - 3.16.3 OK 'hpaio
>> found in /etc/sane.d/dll.conf'
>>
>> -----------------------
>> | Other Dependencies |
>> -----------------------
>>
>>
>> ------------------------------
>> | DISCOVERED SCANNER DEVICES |
>> ------------------------------
>>
>> No Scanner found.
>>
>> --------------------------
>> | DISCOVERED USB DEVICES |
>> --------------------------
>>
>> No devices found.
>>
>> ---------------------------------
>> | INSTALLED CUPS PRINTER QUEUES |
>> ---------------------------------
>>
>>
>> HP-ENVY-Photo-7800-series
>> -------------------------
>> Type: Unknown
>> Device URI:
>> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
>> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd
>> file
>> PPD Description:
>> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled since
>> Mon 22 Oct 2018 03:00:05 PM EDT
>> warning: Printer is not HPLIP installed. Printers must use the hp: or
>> hpfax: CUPS backend for HP-Devices.
>>
>>
>> --------------
>> | PERMISSION |
>> --------------
>>
>> error: Unsupported model: ENVY_Photo_7800_series
>>
>> -----------
>> | SUMMARY |
>> -----------
>>
>> Missing Required Dependencies
>> -----------------------------
>> error: 'libdbus-1-dev' package is missing/incompatible
>> error: 'libcups2' package is missing/incompatible
>> error: 'python3-dev' package is missing/incompatible
>> error: 'libcups2-dev' package is missing/incompatible
>> error: 'cups-bsd' package is missing/incompatible
>> error: 'cups-client' package is missing/incompatible
>> error: 'python3-pyqt4' package is missing/incompatible
>> error: 'libusb-1.0.0-dev' package is missing/incompatible
>> error: 'openssl' package is missing/incompatible
>> error: 'libsnmp-dev' package is missing/incompatible
>> error: 'snmp-mibs-downloader' package is missing/incompatible
>> error: 'libjpeg8-dev' package is missing/incompatible
>> error: 'libsane-dev' package is missing/incompatible
>> error: 'libcupsimage2-dev' package is missing/incompatible
>> error: 'libtool' package is missing/incompatible
>> error: 'build-essential' package is missing/incompatible
>>
>> Missing Optional Dependencies
>> -----------------------------
>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible
>> error: 'python3-notify2' package is missing/incompatible
>>
>> Total Errors: 15
>> Total Warnings: 1
>>
>>
>> Done.
>>
>> $ sudo apt install python3-devel cups-devel python3-pyqt4
>> python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS
>> dbus cups CUPS libjpeg sane-devel cups-image libtool gcc
>> [sudo] password for bmike1:
>> Sorry, try again.
>> [sudo] password for bmike1:
>> Reading package lists... Done
>> Building dependency tree
>> Reading state information... Done
>> E: Unable to locate package python3-devel
>> E: Unable to locate package cups-devel
>> E: Unable to locate package python3-pyqt4-dbus
>> E: Unable to locate package libusb
>> E: Unable to locate package libcrypto
>> E: Unable to locate package libnetsnmp-devel
>> E: Unable to locate package DBUS
>> E: Unable to locate package CUPS
>> E: Unable to locate package libjpeg
>> E: Unable to locate package sane-devel
>> E: Unable to locate package cups-image
>>
>>
>> ---------------------------------------------------
>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org
>> To subscribe, unsubscribe, or to change your mail settings:http://lists.phxlinux.org/mailman/listinfo/plug-discuss
>>
>>
>> ---------------------------------------------------
>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org
>> To subscribe, unsubscribe, or to change your mail settings:
>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss
>
>
>
> --
> :-)~MIKE~(-:
>
> ---------------------------------------------------
> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org
> To subscribe, unsubscribe, or to change your mail settings:http://lists.phxlinux.org/mailman/listinfo/plug-discuss
>
> ---------------------------------------------------
> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org
> To subscribe, unsubscribe, or to change your mail settings:
> http://lists.phxlinux.org/mailman/listinfo/plug-discuss
---------------------------------------------------
PLUG-discuss mailing list -
PLUG-discuss@lists.phxlinux.org
To subscribe, unsubscribe, or to change your mail settings:
http://lists.phxlinux.org/mailman/listinfo/plug-discuss
(text/plain)