> nope... didn't work.
>
> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <brian@snaptek.com
> <mailto:brian@snaptek.com>> wrote:
>
> Try running your scanner software with sudo from the command line
> and see if that makes it work. If it does, then it's a
> permissions issue. You probably just need to add yourself to the
> scanner group and then logout and back in and it will work.
>
> Brian Cluff
>
> On 10/24/18 7:40 PM, Michael wrote:
>> I got this printer and it print beautiful photos.... I was so
>> excited. Then I discovered that the scanner doesn't work
>> (bummer). Anyone know how to get it running> I sent a support
>> request to HP but they haven'y gotten back to me yet. (it has
>> been a couple of days) The information they requested is after my
>> signature followed by my attempt to fix it
>> From what I've gleaned from it plugins are not installed (which
>> and how eludes me) and dependencies are not installed.
>> --
>> :-)~MIKE~(-:
>>
>> $ hp-check -t
>> Saving output in log file: /home/bmike1/hp-check.log
>>
>> HP Linux Imaging and Printing System (ver. 3.16.3)
>> Dependency/Version Check Utility ver. 15.1
>>
>> Copyright (c) 2001-15 HP Development Company, LP
>> This software comes with ABSOLUTELY NO WARRANTY.
>> This is free software, and you are welcome to distribute it
>> under certain conditions. See COPYING file for more details.
>>
>> Note: hp-check can be run in three modes:
>> 1. Compile-time check mode (-c or --compile): Use this mode
>> before compiling the
>> HPLIP supplied tarball (.tar.gz or .run) to determine if the
>> proper dependencies
>> are installed to successfully compile HPLIP.
>> 2. Run-time check mode (-r or --run): Use this mode to determine
>> if a distro
>> supplied package (.deb, .rpm, etc) or an already built HPLIP
>> supplied tarball
>> has the proper dependencies installed to successfully run.
>> 3. Both compile- and run-time check mode (-b or --both)
>> (Default): This mode
>> will check both of the above cases (both compile- and run-time
>> dependencies).
>>
>> Check types:
>> a. EXTERNALDEP - External Dependencies
>> b. GENERALDEP - General Dependencies (required both at compile
>> and run time)
>> c. COMPILEDEP - Compile time Dependencies
>> d. [All are run-time checks]
>> PYEXT SCANCONF QUEUES PERMISSION
>>
>> Status Types:
>> OK
>> MISSING - Missing Dependency or Permission or Plug-in
>> INCOMPAT - Incompatible dependency-version or Plugin-version
>>
>> warning: linuxmint-18.3 version is not supported. Using
>> linuxmint-17.3 versions dependencies to verify and install...
>>
>> ---------------
>> | SYSTEM INFO |
>> ---------------
>>
>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25
>> 08:59:23 UTC 2018 GNU/Linux
>> Host: MikesBeast
>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25
>> 08:59:23 UTC 2018 GNU/Linux
>> Distribution: linuxmint 18.3
>> Bitness: 64 bit
>>
>>
>> -----------------------
>> | HPLIP CONFIGURATION |
>> -----------------------
>>
>> HPLIP-Version: HPLIP 3.16.3
>> HPLIP-Home: /usr/share/hplip
>> warning: HPLIP-Installation: Auto installation is not supported
>> for linuxmint distro 18.3 version
>>
>> Current contents of '/etc/hp/hplip.conf' file:
>> # hplip.conf. Generated from hplip.conf.in
>> <http://hplip.conf.in> by configure.
>>
>> [hplip]
>> version=3.16.3
>>
>> [dirs]
>> home=/usr/share/hplip
>> run=/var/run
>> ppd=/usr/share/ppd/hplip/HP
>> ppdbase=/usr/share/ppd/hplip
>> doc=/usr/share/doc/hplip
>> html=/usr/share/doc/hplip-doc
>> icon=no
>> cupsbackend=/usr/lib/cups/backend
>> cupsfilter=/usr/lib/cups/filter
>> drv=/usr/share/cups/drv
>> bin=/usr/bin
>> apparmor=/etc/apparmor.d
>> # Following values are determined at configure time and cannot be
>> changed.
>> [configure]
>> network-build=yes
>> libusb01-build=no
>> pp-build=yes
>> gui-build=yes
>> scanner-build=yes
>> fax-build=yes
>> dbus-build=yes
>> cups11-build=no
>> doc-build=yes
>> shadow-build=no
>> hpijs-install=yes
>> foomatic-drv-install=yes
>> foomatic-ppd-install=yes
>> foomatic-rip-hplip-install=no
>> hpcups-install=yes
>> cups-drv-install=yes
>> cups-ppd-install=no
>> internal-tag=3.16.3
>> restricted-build=no
>> ui-toolkit=qt4
>> qt3=no
>> qt4=yes
>> policy-kit=yes
>> lite-build=no
>> udev_sysfs_rules=no
>> hpcups-only-build=no
>> hpijs-only-build=no
>> apparmor_build=no
>>
>>
>> Current contents of '/var/lib/hp/hplip.state' file:
>> Plugins are not installed. Could not access file: No such file or
>> directory
>>
>> Current contents of '~/.hplip/hplip.conf' file:
>> [last_used]
>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
>>
>> [installation]
>> date_time = 10/23/18 22:48:17
>> version = 3.16.3
>>
>>
>> <Package-name> <Package-Desc> <Required/Optional>
>> <Min-Version> <Installed-Version> <Status> <Comment>
>>
>> --------------------------
>> | External Dependencies |
>> --------------------------
>>
>> scanimage scanimage - Shell scanning program
>> OPTIONAL 1.0 1.0.25 OK -
>> avahi-utils avahi-utils OPTIONAL - 0.6.32
>> OK -
>> error: dbus DBus - Message bus system REQUIRED
>> - 1.10.6 MISSING 'DBUS may not be installed or not
>> running'
>> policykit PolicyKit - Administrative policy framework
>> OPTIONAL - 0.105 OK -
>> xsane xsane - Graphical scanner frontend for SANE
>> OPTIONAL 0.9 0.999 OK -
>> gs GhostScript - PostScript and PDF language
>> interpreter and previewer REQUIRED 7.05 9.25 OK
>> -
>> error: cups CUPS - Common Unix Printing System
>> REQUIRED 1.1 - INCOMPAT 'CUPS
>> may not be installed or not running'
>> network network -wget OPTIONAL - 1.17.1
>> OK -
>>
>> -------------------------
>> | General Dependencies |
>> -------------------------
>>
>> error: python3-devel Python devel - Python development files
>> REQUIRED 2.2 3.5.2 MISSING
>> 'python3-devel needs to be installed'
>> libpthread libpthread - POSIX threads library
>> REQUIRED - b'2.23' OK -
>> python3-xml Python XML libraries REQUIRED -
>> 2.1.0 OK -
>> error: cups-devel CUPS devel- Common Unix Printing System
>> development files REQUIRED - -
>> MISSING 'cups-devel needs to be installed'
>> python3-pil PIL - Python Imaging Library (required for
>> commandline scanning with hp-scan) OPTIONAL -
>> 1.1.7 OK -
>> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt
>> version 4.x) REQUIRED 4.0 -
>> MISSING 'python3-pyqt4 needs to be installed'
>> python3X Python 2.2 or greater - Python programming
>> language REQUIRED 2.2 3.5.2 OK -
>> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
>> OPTIONAL 4.0 - MISSING
>> 'python3-pyqt4-dbus needs to be installed'
>> error: libusb libusb - USB library REQUIRED -
>> 1.0 MISSING 'libusb needs to be installed'
>> error: libcrypto libcrypto - OpenSSL cryptographic library
>> REQUIRED - 1.0.2 MISSING 'libcrypto needs to
>> be installed'
>> error: python3-notify2 Python libnotify - Python bindings for
>> the libnotify Desktop notifications OPTIONAL - -
>> MISSING 'python3-notify2 needs to be installed'
>> python3-dbus Python DBus - Python bindings for DBus
>> REQUIRED 0.80.0 1.2.0 OK -
>> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking
>> library development files REQUIRED 5.0.9 -
>> MISSING 'libnetsnmp-devel needs to be installed'
>> error: libjpeg libjpeg - JPEG library REQUIRED -
>> - MISSING 'libjpeg needs to be installed'
>> error: sane-devel SANE - Scanning library development files
>> REQUIRED - - MISSING '
>> needs to be installed'
>> python3-reportlab Reportlab - PDF library for Python
>> OPTIONAL 2.0 3.3.0 OK -
>> sane SANE - Scanning library REQUIRED
>> - - OK -
>> error: cups-image CUPS image - CUPS image development files
>> REQUIRED - - MISSING ' needs
>> to be installed'
>>
>> ---------------
>> | COMPILEDEP |
>> ---------------
>>
>> error: libtool libtool - Library building support services
>> REQUIRED - - MISSING '
>> needs to be installed'
>> make make - GNU make utility to maintain groups
>> of programs REQUIRED 3.0 4.1 OK
>> -
>> error: gcc gcc - GNU Project C and C++ Compiler
>> REQUIRED - 5.4.0 MISSING 'gcc needs to be
>> installed'
>>
>> ----------------------
>> | Python Extentions |
>> ----------------------
>>
>> cupsext CUPS-Extension REQUIRED - 3.16.3
>> OK -
>> hpmudext IO-Extension REQUIRED - 3.16.3
>> OK -
>>
>> -----------------------
>> | Scan Configuration |
>> -----------------------
>>
>> scanext Scan-SANE-Extension REQUIRED -
>> 3.16.3 OK -
>> '/etc/sane.d/dll.d/hpaio' not found.
>> hpaio HPLIP-SANE-Backend REQUIRED -
>> 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'
>>
>> -----------------------
>> | Other Dependencies |
>> -----------------------
>>
>>
>> ------------------------------
>> | DISCOVERED SCANNER DEVICES |
>> ------------------------------
>>
>> No Scanner found.
>>
>> --------------------------
>> | DISCOVERED USB DEVICES |
>> --------------------------
>>
>> No devices found.
>>
>> ---------------------------------
>> | INSTALLED CUPS PRINTER QUEUES |
>> ---------------------------------
>>
>> HP-ENVY-Photo-7800-series
>> -------------------------
>> Type: Unknown
>> Device URI:
>> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
>> warning: Failed to read
>> /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file
>> PPD Description:
>> Printer status: printer HP-ENVY-Photo-7800-series is idle.
>> enabled since Mon 22 Oct 2018 03:00:05 PM EDT
>> warning: Printer is not HPLIP installed. Printers must use the
>> hp: or hpfax: CUPS backend for HP-Devices.
>>
>>
>> --------------
>> | PERMISSION |
>> --------------
>>
>> error: Unsupported model: ENVY_Photo_7800_series
>> -----------
>> | SUMMARY |
>> -----------
>>
>> Missing Required Dependencies
>> -----------------------------
>> error: 'libdbus-1-dev' package is missing/incompatible
>> error: 'libcups2' package is missing/incompatible
>> error: 'python3-dev' package is missing/incompatible
>> error: 'libcups2-dev' package is missing/incompatible
>> error: 'cups-bsd' package is missing/incompatible
>> error: 'cups-client' package is missing/incompatible
>> error: 'python3-pyqt4' package is missing/incompatible
>> error: 'libusb-1.0.0-dev' package is missing/incompatible
>> error: 'openssl' package is missing/incompatible
>> error: 'libsnmp-dev' package is missing/incompatible
>> error: 'snmp-mibs-downloader' package is missing/incompatible
>> error: 'libjpeg8-dev' package is missing/incompatible
>> error: 'libsane-dev' package is missing/incompatible
>> error: 'libcupsimage2-dev' package is missing/incompatible
>> error: 'libtool' package is missing/incompatible
>> error: 'build-essential' package is missing/incompatible
>>
>> Missing Optional Dependencies
>> -----------------------------
>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible
>> error: 'python3-notify2' package is missing/incompatible
>>
>> Total Errors: 15
>> Total Warnings: 1
>>
>>
>> Done.
>>
>> $ sudo apt install python3-devel cups-devel python3-pyqt4
>> python3-pyqt4-dbus libusb libcrypto python3-notify2
>> libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel
>> cups-image libtool gcc
>> [sudo] password for bmike1:
>> Sorry, try again.
>> [sudo] password for bmike1:
>> Reading package lists... Done
>> Building dependency tree
>> Reading state information... Done
>> E: Unable to locate package python3-devel
>> E: Unable to locate package cups-devel
>> E: Unable to locate package python3-pyqt4-dbus
>> E: Unable to locate package libusb
>> E: Unable to locate package libcrypto
>> E: Unable to locate package libnetsnmp-devel
>> E: Unable to locate package DBUS
>> E: Unable to locate package CUPS
>> E: Unable to locate package libjpeg
>> E: Unable to locate package sane-devel
>> E: Unable to locate package cups-image
>>
>>
>> ---------------------------------------------------
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>
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>
>
>
> --
> :-)~MIKE~(-:
>
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