Do you have the printer connected via USB or the network? Brian Cluff On 10/25/18 3:40 AM, Michael wrote: > nope... didn't work. > > On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff > wrote: > > Try running your scanner software with sudo from the command line > and see if that makes it work.  If it does, then it's a > permissions issue.  You  probably just need to add yourself to the > scanner group and then logout and back in and it will work. > > Brian Cluff > > On 10/24/18 7:40 PM, Michael wrote: >>     I got this printer and it print beautiful photos.... I was so >> excited. Then I discovered that the scanner doesn't work >> (bummer). Anyone know how to get it running> I sent a support >> request to HP but they haven'y gotten back to me yet. (it has >> been a couple of days) The information they requested is after my >> signature followed by my attempt to fix it >> From what I've gleaned from it  plugins are not installed (which >> and how eludes me) and dependencies are not installed. >> -- >> :-)~MIKE~(-: >> >>  $ hp-check -t >> Saving output in log file: /home/bmike1/hp-check.log >> >> HP Linux Imaging and Printing System (ver. 3.16.3) >> Dependency/Version Check Utility ver. 15.1 >> >> Copyright (c) 2001-15 HP Development Company, LP >> This software comes with ABSOLUTELY NO WARRANTY. >> This is free software, and you are welcome to distribute it >> under certain conditions. See COPYING file for more details. >> >> Note: hp-check can be run in three modes: >> 1. Compile-time check mode (-c or --compile): Use this mode >> before compiling the >> HPLIP supplied tarball (.tar.gz or .run) to determine if the >> proper dependencies >> are installed to successfully compile HPLIP. >> 2. Run-time check mode (-r or --run): Use this mode to determine >> if a distro >> supplied package (.deb, .rpm, etc) or an already built HPLIP >> supplied tarball >> has the proper dependencies installed to successfully run. >> 3. Both compile- and run-time check mode (-b or --both) >> (Default): This mode >> will check both of the above cases (both compile- and run-time >> dependencies). >> >> Check types: >> a. EXTERNALDEP - External Dependencies >> b. GENERALDEP - General Dependencies (required both at compile >> and run time) >> c. COMPILEDEP - Compile time Dependencies >> d. [All are run-time checks] >> PYEXT SCANCONF QUEUES PERMISSION >> >> Status Types: >>     OK >> MISSING       - Missing Dependency or Permission or Plug-in >> INCOMPAT      - Incompatible dependency-version or Plugin-version >> >> warning: linuxmint-18.3 version is not supported. Using >> linuxmint-17.3 versions dependencies to verify and install... >> >> --------------- >> | SYSTEM INFO | >> --------------- >> >>  Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 >> 08:59:23 UTC 2018 GNU/Linux >>  Host: MikesBeast >>  Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 >> 08:59:23 UTC 2018 GNU/Linux >>  Distribution: linuxmint 18.3 >>  Bitness: 64 bit >> >> >> ----------------------- >> | HPLIP CONFIGURATION | >> ----------------------- >> >> HPLIP-Version: HPLIP 3.16.3 >> HPLIP-Home: /usr/share/hplip >> warning: HPLIP-Installation: Auto installation is not supported >> for linuxmint distro 18.3 version >> >> Current contents of '/etc/hp/hplip.conf' file: >> # hplip.conf.  Generated from hplip.conf.in >> by configure. >> >> [hplip] >> version=3.16.3 >> >> [dirs] >> home=/usr/share/hplip >> run=/var/run >> ppd=/usr/share/ppd/hplip/HP >> ppdbase=/usr/share/ppd/hplip >> doc=/usr/share/doc/hplip >> html=/usr/share/doc/hplip-doc >> icon=no >> cupsbackend=/usr/lib/cups/backend >> cupsfilter=/usr/lib/cups/filter >> drv=/usr/share/cups/drv >> bin=/usr/bin >> apparmor=/etc/apparmor.d >> # Following values are determined at configure time and cannot be >> changed. >> [configure] >> network-build=yes >> libusb01-build=no >> pp-build=yes >> gui-build=yes >> scanner-build=yes >> fax-build=yes >> dbus-build=yes >> cups11-build=no >> doc-build=yes >> shadow-build=no >> hpijs-install=yes >> foomatic-drv-install=yes >> foomatic-ppd-install=yes >> foomatic-rip-hplip-install=no >> hpcups-install=yes >> cups-drv-install=yes >> cups-ppd-install=no >> internal-tag=3.16.3 >> restricted-build=no >> ui-toolkit=qt4 >> qt3=no >> qt4=yes >> policy-kit=yes >> lite-build=no >> udev_sysfs_rules=no >> hpcups-only-build=no >> hpijs-only-build=no >> apparmor_build=no >> >> >> Current contents of '/var/lib/hp/hplip.state' file: >> Plugins are not installed. Could not access file: No such file or >> directory >> >> Current contents of '~/.hplip/hplip.conf' file: >> [last_used] >> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749 >> >> [installation] >> date_time = 10/23/18 22:48:17 >> version = 3.16.3 >> >> >>         >>     >> >> -------------------------- >> | External Dependencies | >> -------------------------- >> >>  scanimage           scanimage - Shell scanning program >>  OPTIONAL        1.0  1.0.25          OK         - >>  avahi-utils         avahi-utils OPTIONAL        -  0.6.32        >>   OK         - >>  error: dbus          DBus - Message bus system     REQUIRED      >>   -  1.10.6          MISSING    'DBUS may not be installed or not >> running' >>  policykit           PolicyKit - Administrative policy framework >> OPTIONAL        -               0.105          OK         - >>  xsane               xsane - Graphical scanner frontend for SANE >>     OPTIONAL        0.9  0.999           OK         - >>  gs                GhostScript - PostScript and PDF language >> interpreter and previewer REQUIRED     7.05            9.25 OK    >>      - >>  error: cups          CUPS - Common Unix Printing System   >>  REQUIRED        1.1             -              INCOMPAT   'CUPS >> may not be installed or not running' >>  network             network -wget OPTIONAL        -  1.17.1      >>     OK         - >> >> ------------------------- >> | General Dependencies | >> ------------------------- >> >>  error: python3-devel Python devel - Python development files >> REQUIRED        2.2             3.5.2          MISSING    >> 'python3-devel needs to be installed' >>  libpthread          libpthread - POSIX threads library >>  REQUIRED        -  b'2.23'         OK         - >>  python3-xml         Python XML libraries  REQUIRED        - >>  2.1.0           OK         - >>  error: cups-devel    CUPS devel- Common Unix Printing System >> development files REQUIRED        -               -         >>  MISSING    'cups-devel needs to be installed' >>  python3-pil         PIL - Python Imaging Library (required for >> commandline scanning with hp-scan) OPTIONAL        -       >>  1.1.7           OK         - >>  error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt >> version 4.x)  REQUIRED        4.0             -           >>  MISSING    'python3-pyqt4 needs to be installed' >>  python3X            Python 2.2 or greater - Python programming >> language REQUIRED        2.2             3.5.2          OK         - >>  error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4   >>  OPTIONAL        4.0             -              MISSING >> 'python3-pyqt4-dbus needs to be installed' >>  error: libusb        libusb - USB library  REQUIRED        -    >>            1.0            MISSING    'libusb needs to be installed' >>  error: libcrypto     libcrypto - OpenSSL cryptographic library   >> REQUIRED        -  1.0.2           MISSING    'libcrypto needs to >> be installed' >>  error: python3-notify2 Python libnotify - Python bindings for >> the libnotify Desktop notifications OPTIONAL -               - >>  MISSING    'python3-notify2 needs to be installed' >>  python3-dbus        Python DBus - Python bindings for DBus >>  REQUIRED        0.80.0 1.2.0           OK         - >>  error: libnetsnmp-devel libnetsnmp-devel - SNMP networking >> library development files REQUIRED        5.0.9  -              >>  MISSING 'libnetsnmp-devel needs to be installed' >>  error: libjpeg       libjpeg - JPEG library  REQUIRED        -  >>              -            MISSING    'libjpeg needs to be installed' >>  error: sane-devel    SANE - Scanning library development files >> REQUIRED        -               -          MISSING    '          >>  needs to be installed' >>  python3-reportlab   Reportlab - PDF library for Python           >>                OPTIONAL   2.0             3.3.0           OK        - >>  sane                SANE - Scanning library       REQUIRED      >>   -  -               OK         - >>  error: cups-image    CUPS image - CUPS image development files >> REQUIRED        -               -          MISSING    '    needs >> to be installed' >> >> --------------- >> | COMPILEDEP | >> --------------- >> >>  error: libtool       libtool - Library building support services >>     REQUIRED        -               -              MISSING    '   >>        needs to be installed' >>  make                make - GNU make utility to maintain groups >> of programs  REQUIRED        3.0             4.1            OK    >>      - >>  error: gcc           gcc - GNU Project C and C++ Compiler >>  REQUIRED        -  5.4.0           MISSING    'gcc needs to be >> installed' >> >> ---------------------- >> | Python Extentions | >> ---------------------- >> >>  cupsext             CUPS-Extension  REQUIRED        -  3.16.3    >>       OK         - >>  hpmudext            IO-Extension  REQUIRED        -  3.16.3      >>     OK         - >> >> ----------------------- >> | Scan Configuration | >> ----------------------- >> >>  scanext             Scan-SANE-Extension REQUIRED        - >>  3.16.3          OK         - >> '/etc/sane.d/dll.d/hpaio' not found. >>  hpaio               HPLIP-SANE-Backend  REQUIRED        - >>  3.16.3          OK         'hpaio found in /etc/sane.d/dll.conf' >> >> ----------------------- >> | Other Dependencies | >> ----------------------- >> >> >> ------------------------------ >> | DISCOVERED SCANNER DEVICES | >> ------------------------------ >> >> No Scanner found. >> >> -------------------------- >> | DISCOVERED USB DEVICES | >> -------------------------- >> >> No devices found. >> >> --------------------------------- >> | INSTALLED CUPS PRINTER QUEUES | >> --------------------------------- >> >> HP-ENVY-Photo-7800-series >> ------------------------- >> Type: Unknown >> Device URI: >> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1 >> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd >> warning: Failed to read >> /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file >> PPD Description: >> Printer status: printer HP-ENVY-Photo-7800-series is idle. >> enabled since Mon 22 Oct 2018 03:00:05 PM EDT >> warning: Printer is not HPLIP installed. Printers must use the >> hp: or hpfax: CUPS backend for HP-Devices. >> >> >> -------------- >> | PERMISSION | >> -------------- >> >> error: Unsupported model: ENVY_Photo_7800_series >> ----------- >> | SUMMARY | >> ----------- >> >> Missing Required Dependencies >> ----------------------------- >> error: 'libdbus-1-dev' package is missing/incompatible >> error: 'libcups2' package is missing/incompatible >> error: 'python3-dev' package is missing/incompatible >> error: 'libcups2-dev' package is missing/incompatible >> error: 'cups-bsd' package is missing/incompatible >> error: 'cups-client' package is missing/incompatible >> error: 'python3-pyqt4' package is missing/incompatible >> error: 'libusb-1.0.0-dev' package is missing/incompatible >> error: 'openssl' package is missing/incompatible >> error: 'libsnmp-dev' package is missing/incompatible >> error: 'snmp-mibs-downloader' package is missing/incompatible >> error: 'libjpeg8-dev' package is missing/incompatible >> error: 'libsane-dev' package is missing/incompatible >> error: 'libcupsimage2-dev' package is missing/incompatible >> error: 'libtool' package is missing/incompatible >> error: 'build-essential' package is missing/incompatible >> >> Missing Optional Dependencies >> ----------------------------- >> error: 'python3-dbus.mainloop.qt' package is missing/incompatible >> error: 'python3-notify2' package is missing/incompatible >> >> Total Errors: 15 >> Total Warnings: 1 >> >> >> Done. >> >> $ sudo apt install python3-devel cups-devel python3-pyqt4 >> python3-pyqt4-dbus libusb libcrypto python3-notify2 >> libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel >> cups-image libtool gcc >> [sudo] password for bmike1: >> Sorry, try again. >> [sudo] password for bmike1: >> Reading package lists... Done >> Building dependency tree >> Reading state information... Done >> E: Unable to locate package python3-devel >> E: Unable to locate package cups-devel >> E: Unable to locate package python3-pyqt4-dbus >> E: Unable to locate package libusb >> E: Unable to locate package libcrypto >> E: Unable to locate package libnetsnmp-devel >> E: Unable to locate package DBUS >> E: Unable to locate package CUPS >> E: Unable to locate package libjpeg >> E: Unable to locate package sane-devel >> E: Unable to locate package cups-image >> >> >> --------------------------------------------------- >> PLUG-discuss mailing list -PLUG-discuss@lists.phxlinux.org >> To subscribe, unsubscribe, or to change your mail settings: >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > > > -- > :-)~MIKE~(-: > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss