so this means I need to connect it via network? On Thu, Oct 25, 2018 at 1:53 PM Herminio Hernandez, Jr. < herminio.hernandezjr@gmail.com> wrote: > I have the same issue on my HP ENVY 4500! Here is how I fixed it. > > 1. remove your printer > > 2. run this command in terminal as sudo 'hp-setup -i *ip address of > printer'* > * -*go through the set up wizard in the terminal and print you test page > > 3. open simple scan and you should then see your printer. also goto > preferences in simple scan and set the resolution > > On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff wrote: > >> Do you have the printer connected via USB or the network? >> >> Brian Cluff >> On 10/25/18 3:40 AM, Michael wrote: >> >> nope... didn't work. >> >> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff wrote: >> >>> Try running your scanner software with sudo from the command line and >>> see if that makes it work. If it does, then it's a permissions issue. >>> You probably just need to add yourself to the scanner group and then >>> logout and back in and it will work. >>> >>> Brian Cluff >>> >>> On 10/24/18 7:40 PM, Michael wrote: >>> >>> I got this printer and it print beautiful photos.... I was so >>> excited. Then I discovered that the scanner doesn't work (bummer). Anyone >>> know how to get it running> I sent a support request to HP but they haven'y >>> gotten back to me yet. (it has been a couple of days) The information they >>> requested is after my signature followed by my attempt to fix it >>> From what I've gleaned from it plugins are not installed (which and how >>> eludes me) and dependencies are not installed. >>> -- >>> :-)~MIKE~(-: >>> >>> $ hp-check -t >>> Saving output in log file: /home/bmike1/hp-check.log >>> >>> HP Linux Imaging and Printing System (ver. 3.16.3) >>> Dependency/Version Check Utility ver. 15.1 >>> >>> Copyright (c) 2001-15 HP Development Company, LP >>> This software comes with ABSOLUTELY NO WARRANTY. >>> This is free software, and you are welcome to distribute it >>> under certain conditions. See COPYING file for more details. >>> >>> Note: hp-check can be run in three modes: >>> 1. Compile-time check mode (-c or --compile): Use this mode before >>> compiling the >>> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper >>> dependencies >>> are installed to successfully compile HPLIP. >>> >>> 2. Run-time check mode (-r or --run): Use this mode to determine if a >>> distro >>> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied >>> tarball >>> has the proper dependencies installed to successfully run. >>> >>> 3. Both compile- and run-time check mode (-b or --both) (Default): This >>> mode >>> will check both of the above cases (both compile- and run-time >>> dependencies). >>> >>> Check types: >>> >>> a. EXTERNALDEP - External Dependencies >>> >>> b. GENERALDEP - General Dependencies (required both at compile and run >>> time) >>> c. COMPILEDEP - Compile time Dependencies >>> >>> d. [All are run-time checks] >>> >>> PYEXT SCANCONF QUEUES PERMISSION >>> >>> >>> Status Types: >>> OK >>> MISSING - Missing Dependency or Permission or Plug-in >>> INCOMPAT - Incompatible dependency-version or Plugin-version >>> >>> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 >>> versions dependencies to verify and install... >>> >>> --------------- >>> | SYSTEM INFO | >>> --------------- >>> >>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 >>> UTC 2018 GNU/Linux >>> Host: MikesBeast >>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC >>> 2018 GNU/Linux >>> Distribution: linuxmint 18.3 >>> Bitness: 64 bit >>> >>> >>> ----------------------- >>> | HPLIP CONFIGURATION | >>> ----------------------- >>> >>> HPLIP-Version: HPLIP 3.16.3 >>> HPLIP-Home: /usr/share/hplip >>> warning: HPLIP-Installation: Auto installation is not supported for >>> linuxmint distro 18.3 version >>> >>> Current contents of '/etc/hp/hplip.conf' file: >>> # hplip.conf. Generated from hplip.conf.in by configure. >>> >>> [hplip] >>> version=3.16.3 >>> >>> [dirs] >>> home=/usr/share/hplip >>> run=/var/run >>> ppd=/usr/share/ppd/hplip/HP >>> ppdbase=/usr/share/ppd/hplip >>> doc=/usr/share/doc/hplip >>> html=/usr/share/doc/hplip-doc >>> icon=no >>> cupsbackend=/usr/lib/cups/backend >>> cupsfilter=/usr/lib/cups/filter >>> drv=/usr/share/cups/drv >>> bin=/usr/bin >>> apparmor=/etc/apparmor.d >>> # Following values are determined at configure time and cannot be >>> changed. >>> [configure] >>> network-build=yes >>> libusb01-build=no >>> pp-build=yes >>> gui-build=yes >>> scanner-build=yes >>> fax-build=yes >>> dbus-build=yes >>> cups11-build=no >>> doc-build=yes >>> shadow-build=no >>> hpijs-install=yes >>> foomatic-drv-install=yes >>> foomatic-ppd-install=yes >>> foomatic-rip-hplip-install=no >>> hpcups-install=yes >>> cups-drv-install=yes >>> cups-ppd-install=no >>> internal-tag=3.16.3 >>> restricted-build=no >>> ui-toolkit=qt4 >>> qt3=no >>> qt4=yes >>> policy-kit=yes >>> lite-build=no >>> udev_sysfs_rules=no >>> hpcups-only-build=no >>> hpijs-only-build=no >>> apparmor_build=no >>> >>> >>> Current contents of '/var/lib/hp/hplip.state' file: >>> Plugins are not installed. Could not access file: No such file or >>> directory >>> >>> Current contents of '~/.hplip/hplip.conf' file: >>> [last_used] >>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749 >>> >>> [installation] >>> date_time = 10/23/18 22:48:17 >>> version = 3.16.3 >>> >>> >>> >>> >>> >>> -------------------------- >>> | External Dependencies | >>> -------------------------- >>> >>> scanimage scanimage - Shell scanning program >>> OPTIONAL 1.0 1.0.25 OK - >>> avahi-utils avahi-utils >>> OPTIONAL - 0.6.32 OK - >>> error: dbus DBus - Message bus system >>> REQUIRED - 1.10.6 MISSING 'DBUS >>> may not be installed or not running' >>> policykit PolicyKit - Administrative policy framework >>> OPTIONAL - 0.105 OK - >>> xsane xsane - Graphical scanner frontend for SANE >>> OPTIONAL 0.9 0.999 OK - >>> gs GhostScript - PostScript and PDF language >>> interpreter and previewer REQUIRED 7.05 9.25 >>> OK - >>> error: cups CUPS - Common Unix Printing System >>> REQUIRED 1.1 - INCOMPAT 'CUPS >>> may not be installed or not running' >>> network network -wget >>> OPTIONAL - 1.17.1 OK - >>> >>> ------------------------- >>> | General Dependencies | >>> ------------------------- >>> >>> error: python3-devel Python devel - Python development files >>> REQUIRED 2.2 3.5.2 MISSING >>> 'python3-devel needs to be installed' >>> libpthread libpthread - POSIX threads library >>> REQUIRED - b'2.23' OK - >>> python3-xml Python XML libraries >>> REQUIRED - 2.1.0 OK - >>> error: cups-devel CUPS devel- Common Unix Printing System >>> development files REQUIRED - - >>> MISSING 'cups-devel needs to be installed' >>> python3-pil PIL - Python Imaging Library (required for >>> commandline scanning with hp-scan) OPTIONAL - 1.1.7 >>> OK - >>> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version >>> 4.x) REQUIRED 4.0 - MISSING >>> 'python3-pyqt4 needs to be installed' >>> python3X Python 2.2 or greater - Python programming >>> language REQUIRED 2.2 3.5.2 OK >>> - >>> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 >>> OPTIONAL 4.0 - MISSING >>> 'python3-pyqt4-dbus needs to be installed' >>> error: libusb libusb - USB library >>> REQUIRED - 1.0 MISSING >>> 'libusb needs to be installed' >>> error: libcrypto libcrypto - OpenSSL cryptographic library >>> REQUIRED - 1.0.2 MISSING >>> 'libcrypto needs to be installed' >>> error: python3-notify2 Python libnotify - Python bindings for the >>> libnotify Desktop notifications OPTIONAL - - >>> MISSING 'python3-notify2 needs to be installed' >>> python3-dbus Python DBus - Python bindings for DBus >>> REQUIRED 0.80.0 1.2.0 OK - >>> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library >>> development files REQUIRED 5.0.9 - MISSING >>> 'libnetsnmp-devel needs to be installed' >>> error: libjpeg libjpeg - JPEG library >>> REQUIRED - - MISSING >>> 'libjpeg needs to be installed' >>> error: sane-devel SANE - Scanning library development files >>> REQUIRED - - MISSING ' >>> needs to be installed' >>> python3-reportlab Reportlab - PDF library for Python >>> OPTIONAL 2.0 3.3.0 OK - >>> sane SANE - Scanning library >>> REQUIRED - - OK - >>> error: cups-image CUPS image - CUPS image development files >>> REQUIRED - - MISSING ' >>> needs to be installed' >>> >>> --------------- >>> | COMPILEDEP | >>> --------------- >>> >>> error: libtool libtool - Library building support services >>> REQUIRED - - MISSING ' >>> needs to be installed' >>> make make - GNU make utility to maintain groups of >>> programs REQUIRED 3.0 4.1 OK - >>> error: gcc gcc - GNU Project C and C++ Compiler >>> REQUIRED - 5.4.0 MISSING 'gcc >>> needs to be installed' >>> >>> ---------------------- >>> | Python Extentions | >>> ---------------------- >>> >>> cupsext CUPS-Extension >>> REQUIRED - 3.16.3 OK - >>> hpmudext IO-Extension >>> REQUIRED - 3.16.3 OK - >>> >>> ----------------------- >>> | Scan Configuration | >>> ----------------------- >>> >>> scanext Scan-SANE-Extension >>> REQUIRED - 3.16.3 OK - >>> '/etc/sane.d/dll.d/hpaio' not found. >>> hpaio HPLIP-SANE-Backend >>> REQUIRED - 3.16.3 OK >>> 'hpaio found in /etc/sane.d/dll.conf' >>> >>> ----------------------- >>> | Other Dependencies | >>> ----------------------- >>> >>> >>> ------------------------------ >>> | DISCOVERED SCANNER DEVICES | >>> ------------------------------ >>> >>> No Scanner found. >>> >>> -------------------------- >>> | DISCOVERED USB DEVICES | >>> -------------------------- >>> >>> No devices found. >>> >>> --------------------------------- >>> | INSTALLED CUPS PRINTER QUEUES | >>> --------------------------------- >>> >>> >>> HP-ENVY-Photo-7800-series >>> ------------------------- >>> Type: Unknown >>> Device URI: >>> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1 >>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd >>> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd >>> file >>> PPD Description: >>> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled >>> since Mon 22 Oct 2018 03:00:05 PM EDT >>> warning: Printer is not HPLIP installed. Printers must use the hp: or >>> hpfax: CUPS backend for HP-Devices. >>> >>> >>> -------------- >>> | PERMISSION | >>> -------------- >>> >>> error: Unsupported model: ENVY_Photo_7800_series >>> >>> ----------- >>> | SUMMARY | >>> ----------- >>> >>> Missing Required Dependencies >>> ----------------------------- >>> error: 'libdbus-1-dev' package is missing/incompatible >>> error: 'libcups2' package is missing/incompatible >>> error: 'python3-dev' package is missing/incompatible >>> error: 'libcups2-dev' package is missing/incompatible >>> error: 'cups-bsd' package is missing/incompatible >>> error: 'cups-client' package is missing/incompatible >>> error: 'python3-pyqt4' package is missing/incompatible >>> error: 'libusb-1.0.0-dev' package is missing/incompatible >>> error: 'openssl' package is missing/incompatible >>> error: 'libsnmp-dev' package is missing/incompatible >>> error: 'snmp-mibs-downloader' package is missing/incompatible >>> error: 'libjpeg8-dev' package is missing/incompatible >>> error: 'libsane-dev' package is missing/incompatible >>> error: 'libcupsimage2-dev' package is missing/incompatible >>> error: 'libtool' package is missing/incompatible >>> error: 'build-essential' package is missing/incompatible >>> >>> Missing Optional Dependencies >>> ----------------------------- >>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible >>> error: 'python3-notify2' package is missing/incompatible >>> >>> Total Errors: 15 >>> Total Warnings: 1 >>> >>> >>> Done. >>> >>> $ sudo apt install python3-devel cups-devel python3-pyqt4 >>> python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS >>> dbus cups CUPS libjpeg sane-devel cups-image libtool gcc >>> [sudo] password for bmike1: >>> Sorry, try again. >>> [sudo] password for bmike1: >>> Reading package lists... Done >>> Building dependency tree >>> Reading state information... Done >>> E: Unable to locate package python3-devel >>> E: Unable to locate package cups-devel >>> E: Unable to locate package python3-pyqt4-dbus >>> E: Unable to locate package libusb >>> E: Unable to locate package libcrypto >>> E: Unable to locate package libnetsnmp-devel >>> E: Unable to locate package DBUS >>> E: Unable to locate package CUPS >>> E: Unable to locate package libjpeg >>> E: Unable to locate package sane-devel >>> E: Unable to locate package cups-image >>> >>> >>> --------------------------------------------------- >>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> To subscribe, unsubscribe, or to change your mail settings:http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >>> >>> --------------------------------------------------- >>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> To subscribe, unsubscribe, or to change your mail settings: >>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >> >> >> >> -- >> :-)~MIKE~(-: >> >> --------------------------------------------------- >> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >> To subscribe, unsubscribe, or to change your mail settings:http://lists.phxlinux.org/mailman/listinfo/plug-discuss >> >> --------------------------------------------------- >> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >> To subscribe, unsubscribe, or to change your mail settings: >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss -- :-)~MIKE~(-: