Yes my HP is on the network and the scanning works fine. Sent from my iPhone > On Oct 25, 2018, at 7:09 PM, Michael wrote: > > so this means I need to connect it via network? > >> On Thu, Oct 25, 2018 at 1:53 PM Herminio Hernandez, Jr. wrote: >> I have the same issue on my HP ENVY 4500! Here is how I fixed it. >> >> 1. remove your printer >> >> 2. run this command in terminal as sudo 'hp-setup -i ip address of printer' >> -go through the set up wizard in the terminal and print you test page >> >> 3. open simple scan and you should then see your printer. also goto preferences in simple scan and set the resolution >> >>> On Thu, Oct 25, 2018 at 10:35 AM Brian Cluff wrote: >>> Do you have the printer connected via USB or the network? >>> >>> Brian Cluff >>> >>>> On 10/25/18 3:40 AM, Michael wrote: >>>> nope... didn't work. >>>> >>>>> On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff wrote: >>>>> Try running your scanner software with sudo from the command line and see if that makes it work. If it does, then it's a permissions issue. You probably just need to add yourself to the scanner group and then logout and back in and it will work. >>>>> >>>>> Brian Cluff >>>>> >>>>>> On 10/24/18 7:40 PM, Michael wrote: >>>>>> I got this printer and it print beautiful photos.... I was so excited. Then I discovered that the scanner doesn't work (bummer). Anyone know how to get it running> I sent a support request to HP but they haven'y gotten back to me yet. (it has been a couple of days) The information they requested is after my signature followed by my attempt to fix it >>>>>> From what I've gleaned from it plugins are not installed (which and how eludes me) and dependencies are not installed. >>>>>> -- >>>>>> :-)~MIKE~(-: >>>>>> >>>>>> $ hp-check -t >>>>>> Saving output in log file: /home/bmike1/hp-check.log >>>>>> >>>>>> HP Linux Imaging and Printing System (ver. 3.16.3) >>>>>> Dependency/Version Check Utility ver. 15.1 >>>>>> >>>>>> Copyright (c) 2001-15 HP Development Company, LP >>>>>> This software comes with ABSOLUTELY NO WARRANTY. >>>>>> This is free software, and you are welcome to distribute it >>>>>> under certain conditions. See COPYING file for more details. >>>>>> >>>>>> Note: hp-check can be run in three modes: >>>>>> 1. Compile-time check mode (-c or --compile): Use this mode before compiling the >>>>>> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies >>>>>> are installed to successfully compile HPLIP. >>>>>> 2. Run-time check mode (-r or --run): Use this mode to determine if a distro >>>>>> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball >>>>>> has the proper dependencies installed to successfully run. >>>>>> 3. Both compile- and run-time check mode (-b or --both) (Default): This mode >>>>>> will check both of the above cases (both compile- and run-time dependencies). >>>>>> >>>>>> Check types: >>>>>> a. EXTERNALDEP - External Dependencies >>>>>> b. GENERALDEP - General Dependencies (required both at compile and run time) >>>>>> c. COMPILEDEP - Compile time Dependencies >>>>>> d. [All are run-time checks] >>>>>> PYEXT SCANCONF QUEUES PERMISSION >>>>>> >>>>>> Status Types: >>>>>> OK >>>>>> MISSING - Missing Dependency or Permission or Plug-in >>>>>> INCOMPAT - Incompatible dependency-version or Plugin-version >>>>>> >>>>>> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install... >>>>>> >>>>>> --------------- >>>>>> | SYSTEM INFO | >>>>>> --------------- >>>>>> >>>>>> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux >>>>>> Host: MikesBeast >>>>>> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux >>>>>> Distribution: linuxmint 18.3 >>>>>> Bitness: 64 bit >>>>>> >>>>>> >>>>>> ----------------------- >>>>>> | HPLIP CONFIGURATION | >>>>>> ----------------------- >>>>>> >>>>>> HPLIP-Version: HPLIP 3.16.3 >>>>>> HPLIP-Home: /usr/share/hplip >>>>>> warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.3 version >>>>>> >>>>>> Current contents of '/etc/hp/hplip.conf' file: >>>>>> # hplip.conf. Generated from hplip.conf.in by configure. >>>>>> >>>>>> [hplip] >>>>>> version=3.16.3 >>>>>> >>>>>> [dirs] >>>>>> home=/usr/share/hplip >>>>>> run=/var/run >>>>>> ppd=/usr/share/ppd/hplip/HP >>>>>> ppdbase=/usr/share/ppd/hplip >>>>>> doc=/usr/share/doc/hplip >>>>>> html=/usr/share/doc/hplip-doc >>>>>> icon=no >>>>>> cupsbackend=/usr/lib/cups/backend >>>>>> cupsfilter=/usr/lib/cups/filter >>>>>> drv=/usr/share/cups/drv >>>>>> bin=/usr/bin >>>>>> apparmor=/etc/apparmor.d >>>>>> # Following values are determined at configure time and cannot be changed. >>>>>> [configure] >>>>>> network-build=yes >>>>>> libusb01-build=no >>>>>> pp-build=yes >>>>>> gui-build=yes >>>>>> scanner-build=yes >>>>>> fax-build=yes >>>>>> dbus-build=yes >>>>>> cups11-build=no >>>>>> doc-build=yes >>>>>> shadow-build=no >>>>>> hpijs-install=yes >>>>>> foomatic-drv-install=yes >>>>>> foomatic-ppd-install=yes >>>>>> foomatic-rip-hplip-install=no >>>>>> hpcups-install=yes >>>>>> cups-drv-install=yes >>>>>> cups-ppd-install=no >>>>>> internal-tag=3.16.3 >>>>>> restricted-build=no >>>>>> ui-toolkit=qt4 >>>>>> qt3=no >>>>>> qt4=yes >>>>>> policy-kit=yes >>>>>> lite-build=no >>>>>> udev_sysfs_rules=no >>>>>> hpcups-only-build=no >>>>>> hpijs-only-build=no >>>>>> apparmor_build=no >>>>>> >>>>>> >>>>>> Current contents of '/var/lib/hp/hplip.state' file: >>>>>> Plugins are not installed. Could not access file: No such file or directory >>>>>> >>>>>> Current contents of '~/.hplip/hplip.conf' file: >>>>>> [last_used] >>>>>> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749 >>>>>> >>>>>> [installation] >>>>>> date_time = 10/23/18 22:48:17 >>>>>> version = 3.16.3 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -------------------------- >>>>>> | External Dependencies | >>>>>> -------------------------- >>>>>> >>>>>> scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK - >>>>>> avahi-utils avahi-utils OPTIONAL - 0.6.32 OK - >>>>>> error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running' >>>>>> policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - >>>>>> xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - >>>>>> gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK - >>>>>> error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' >>>>>> network network -wget OPTIONAL - 1.17.1 OK - >>>>>> >>>>>> ------------------------- >>>>>> | General Dependencies | >>>>>> ------------------------- >>>>>> >>>>>> error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed' >>>>>> libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK - >>>>>> python3-xml Python XML libraries REQUIRED - 2.1.0 OK - >>>>>> error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' >>>>>> python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - >>>>>> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed' >>>>>> python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK - >>>>>> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed' >>>>>> error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' >>>>>> error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed' >>>>>> error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed' >>>>>> python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - >>>>>> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' >>>>>> error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' >>>>>> error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING ' needs to be installed' >>>>>> python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK - >>>>>> sane SANE - Scanning library REQUIRED - - OK - >>>>>> error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING ' needs to be installed' >>>>>> >>>>>> --------------- >>>>>> | COMPILEDEP | >>>>>> --------------- >>>>>> >>>>>> error: libtool libtool - Library building support services REQUIRED - - MISSING ' needs to be installed' >>>>>> make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - >>>>>> error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed' >>>>>> >>>>>> ---------------------- >>>>>> | Python Extentions | >>>>>> ---------------------- >>>>>> >>>>>> cupsext CUPS-Extension REQUIRED - 3.16.3 OK - >>>>>> hpmudext IO-Extension REQUIRED - 3.16.3 OK - >>>>>> >>>>>> ----------------------- >>>>>> | Scan Configuration | >>>>>> ----------------------- >>>>>> >>>>>> scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK - >>>>>> '/etc/sane.d/dll.d/hpaio' not found. >>>>>> hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf' >>>>>> >>>>>> ----------------------- >>>>>> | Other Dependencies | >>>>>> ----------------------- >>>>>> >>>>>> >>>>>> ------------------------------ >>>>>> | DISCOVERED SCANNER DEVICES | >>>>>> ------------------------------ >>>>>> >>>>>> No Scanner found. >>>>>> >>>>>> -------------------------- >>>>>> | DISCOVERED USB DEVICES | >>>>>> -------------------------- >>>>>> >>>>>> No devices found. >>>>>> >>>>>> --------------------------------- >>>>>> | INSTALLED CUPS PRINTER QUEUES | >>>>>> --------------------------------- >>>>>> >>>>>> >>>>>> HP-ENVY-Photo-7800-series >>>>>> ------------------------- >>>>>> Type: Unknown >>>>>> Device URI: usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1 >>>>>> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd >>>>>> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file >>>>>> PPD Description: >>>>>> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled since Mon 22 Oct 2018 03:00:05 PM EDT >>>>>> warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. >>>>>> >>>>>> >>>>>> -------------- >>>>>> | PERMISSION | >>>>>> -------------- >>>>>> >>>>>> error: Unsupported model: ENVY_Photo_7800_series >>>>>> >>>>>> ----------- >>>>>> | SUMMARY | >>>>>> ----------- >>>>>> >>>>>> Missing Required Dependencies >>>>>> ----------------------------- >>>>>> error: 'libdbus-1-dev' package is missing/incompatible >>>>>> error: 'libcups2' package is missing/incompatible >>>>>> error: 'python3-dev' package is missing/incompatible >>>>>> error: 'libcups2-dev' package is missing/incompatible >>>>>> error: 'cups-bsd' package is missing/incompatible >>>>>> error: 'cups-client' package is missing/incompatible >>>>>> error: 'python3-pyqt4' package is missing/incompatible >>>>>> error: 'libusb-1.0.0-dev' package is missing/incompatible >>>>>> error: 'openssl' package is missing/incompatible >>>>>> error: 'libsnmp-dev' package is missing/incompatible >>>>>> error: 'snmp-mibs-downloader' package is missing/incompatible >>>>>> error: 'libjpeg8-dev' package is missing/incompatible >>>>>> error: 'libsane-dev' package is missing/incompatible >>>>>> error: 'libcupsimage2-dev' package is missing/incompatible >>>>>> error: 'libtool' package is missing/incompatible >>>>>> error: 'build-essential' package is missing/incompatible >>>>>> >>>>>> Missing Optional Dependencies >>>>>> ----------------------------- >>>>>> error: 'python3-dbus.mainloop.qt' package is missing/incompatible >>>>>> error: 'python3-notify2' package is missing/incompatible >>>>>> >>>>>> Total Errors: 15 >>>>>> Total Warnings: 1 >>>>>> >>>>>> >>>>>> Done. >>>>>> >>>>>> $ sudo apt install python3-devel cups-devel python3-pyqt4 python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel cups-image libtool gcc >>>>>> [sudo] password for bmike1: >>>>>> Sorry, try again. >>>>>> [sudo] password for bmike1: >>>>>> Reading package lists... Done >>>>>> Building dependency tree >>>>>> Reading state information... Done >>>>>> E: Unable to locate package python3-devel >>>>>> E: Unable to locate package cups-devel >>>>>> E: Unable to locate package python3-pyqt4-dbus >>>>>> E: Unable to locate package libusb >>>>>> E: Unable to locate package libcrypto >>>>>> E: Unable to locate package libnetsnmp-devel >>>>>> E: Unable to locate package DBUS >>>>>> E: Unable to locate package CUPS >>>>>> E: Unable to locate package libjpeg >>>>>> E: Unable to locate package sane-devel >>>>>> E: Unable to locate package cups-image >>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------- >>>>>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>>>>> To subscribe, unsubscribe, or to change your mail settings: >>>>>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>>>> >>>>> --------------------------------------------------- >>>>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>>>> To subscribe, unsubscribe, or to change your mail settings: >>>>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>>> >>>> >>>> -- >>>> :-)~MIKE~(-: >>>> >>>> >>>> --------------------------------------------------- >>>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>>> To subscribe, unsubscribe, or to change your mail settings: >>>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> --------------------------------------------------- >>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> To subscribe, unsubscribe, or to change your mail settings: >>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >> --------------------------------------------------- >> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >> To subscribe, unsubscribe, or to change your mail settings: >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > > -- > :-)~MIKE~(-: > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss