Have you tried asking them to renew your current plan, or telling them you
will leave if they don't ?
Also, if they say go ahead and leave, hang up and call back and get someone
else and go through the same thing, repeating until you get the answer you
want.
I find most of these reps don't care or don't know what they can offer you.
When I had roadrunner, they would send me a bill with the new price for
HBO, when I told them to cancel, they would renew the old plan.
It once took me 9 months to get quest to fix my bill, 9 months to find the
right person that knew what they were doing and that I was right.
I'll bet you can get your deal renewed, or a better one.
They really would rather keep you as a customer.
On Jul 2, 2016 12:32 AM, "Nathan England" <
nathan@nmecs.com> wrote:
> >
> Howdy all,
>
> It seems my current cox package has expired and my rates are set to sky
> rocket. I currently have the premium internet which is 150mbps for
> $79.99. I can pay $10 more a month and get the cox business internet
> which is 25mbps.
>
> I'm conflicted with whether or not it is worth the price. My internet
> now is pretty fast, I cannot often complain about the speed, but I'm
> curious, is the 25mb dedicated better than my 150 on a perfect day?
>
> - --
> ~~~~~~~~~~~~~~~~~~~~~~~~
> Nathan England
> Web Developer
> LAMP Administrator
> Information Security
> nathan@nmecs.com
> (480) 559-9681
> https://www.nmecs.com
> > ---------------------------------------------------
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