Have you tried asking them to renew your current plan, or telling them you will leave if they don't ?
Also, if they say go ahead and leave, hang up and call back and get someone else and go through the same thing, repeating until you get the answer you want.
I find most of these reps don't care or don't know what they can offer you.
When I had roadrunner, they would send me a bill with the new price for HBO, when I told them to cancel, they would renew the old plan.
It once took me 9 months to get quest to fix my bill, 9 months to find the right person that knew what they were doing and that I was right.
I'll bet you can get your deal renewed, or a better one.
They really would rather keep you as a customer.
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Howdy all,
It seems my current cox package has expired and my rates are set to sky
rocket. I currently have the premium internet which is 150mbps for
$79.99. I can pay $10 more a month and get the cox business internet
which is 25mbps.
I'm conflicted with whether or not it is worth the price. My internet
now is pretty fast, I cannot often complain about the speed, but I'm
curious, is the 25mb dedicated better than my 150 on a perfect day?
- --
~~~~~~~~~~~~~~~~~~~~~~~~
Nathan England
Web Developer
LAMP Administrator
Information Security
nathan@nmecs.com
(480) 559-9681
https://www.nmecs.com
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