Re: Cups issues

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Author: Michael Butash
Date:  
To: Main PLUG discussion list
Subject: Re: Cups issues
That would be yes, sorry for the late response. Distro-based dpkg.

It could be something that their 32bit drivers aren't finding the 64bit
counterparts - I've run into that a lot unfortunately with games and
such not native to a dist, but I've not seen log or any stdout that
complains. If I can figure out the flow of executables I'll ldd some of
their bins to see what shows incomplete.

I hate foreign proprietary blobs of crap like this from vendors for a
reason.

-mb


On 03/08/2012 11:08 AM, Lisa Kachold wrote:
> Sorry for top post but do you have 64 bit ghostscript?
>
> On 8 Mar 2012 10:40, "Michael Butash" <
> <mailto:michael@butash.net>> wrote:
>
>     Thanks everyone.

>
>     Using 12.04 64bit
>     Found/installed the .deb drivers already, no joy
>     Brother cupswrapper drivers are installed prior to anything added,
>     dpkg shows them as happy with ii
>     Removed/deleted/tried numerous different things, no joy
>     Found some issues with 32b libs in 11.10, did the same "fix" here
>     (copy /usr/lib/* brother libs to lib32)
>     Doesn't show any errors or anything and works normally other than
>     the blanks

>
>     I've checked cups access/error, syslog, etc with no errors to be had
>     - it thinks everything is dandy.  Only thing I see is periodic
>     discovery errors once a day.

>
>     Odd part was when adding the printer in cups, it found it with mdns,
>     but there were 4 instances of it "found".  I've tried each, thinking
>     maybe it's some iteration of port/driver/etc, but they've all worked
>     the same, thinking it's a disconnect from cups to the apps.

>
>     I've never NOT been able to print by default without any drivers
>     when I've tried, it's the first time I've had to deal with vendor
>     drivers so no idea what to expect with cups.  With no logs or
>     anything showing anything wrong, I'm a bit up a creek as I'm not
>     familiar enough with cups to start systracing it or the apps printer
>     functions.  I need to find some docs how exactly cups works - it's
>     never been a very interesting point of research for me before.  :)

>
>     -mb

>
>
>
>     On 03/08/2012 05:52 AM, Lisa Kachold wrote:

>
>         Hi Michael,

>
>         Which Ubuntu distro do you have?

>
>         0) Kernel:  It seems that Ubuntu 11.10 has multiple printing
>         issues -
>         compared to 11.04  (a serious loss of QA from Canonical folks).
>           When
>         did you last update?
>         http://ubuntuforums.org/__showthread.php?t=1862413&page=__2
>         <http://ubuntuforums.org/showthread.php?t=1862413&page=2>
>         <http://ubuntuforums.org/__showthread.php?t=1862413&page=__2
>         <http://ubuntuforums.org/showthread.php?t=1862413&page=2>>

>
>         Go to Applications -> Accessories -> Terminal
>         sudo dpkg --configure -a
>         sudo apt-get update
>         sudo apt-get upgrade

>
>         TEST your driver now!  If works - Dance!

>
>         1) Are you using 64 bit?  Printer drivers for Ubuntu from
>         Brother are
>         32bit only.

>
>         sudo uname -a

>
>         2) Verify your driver:

>
>         sudo dpkg -l | grep Brother

>
>         Note that if one or both lines start with “iF” instead of “ii”
>         then this
>         appears to signify the installation failed to complete correctly.
>         Remove the installation completely by editing (AFTER BACKING UP ALL
>         FILES to be able to roll back after):

>
>         1. In System, Administration, Printers, delete the printer in
>         question.
>         You might also need to browse to http://localhost:631 and delete
>         it in
>         the CUPS printer list if it shows up there.

>
>         2. Go into a terminal, then gksudo nautilus
>         which will open Nautilus with root permissions.

>
>         3. Use nautilus to go to folder /var/lib/dpkg/info

>
>         Find all of the files that are named with your printer
>         concatenated with
>         "cupswrapper" "${printername}cupswrapper..." and delete them.

>
>         sudo grep $printername  *
>         del $filename

>
>         4. Go back a level to folder /var/lib/dpkg and open the file called
>         "status" in gEdit. Do a File Save As and called it
>         status.backup. Close,
>         and re-open the file "status" (not the backup copy). Search for
>         "$printername". You should find a paragraph starting with the words
>         "Package: $printernamecupswrapper" Delete that section and save
>         the file.

>
>         5. Now repeat the process outlined in step 4, but with the file
>         called
>         "available".

>
>         You should now be able to go to a terminal and run sudo dpkg
>         --configure
>         -a without any errors.

>
>         Go to Brother and get the correct printer driver:
>         http://welcome.solutions.__brother.com/bsc/public_s/id/__linux/en/index.html
>         <http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html>
>         Reference:
>         http://ubuntuforums.org/__archive/index.php/t-1653917.__html
>         <http://ubuntuforums.org/archive/index.php/t-1653917.html>

>
>         Remember to restart cups after adding back following their
>         instructions.

>
>         Does it work?  No---> send us some logs?

>
>         On Thu, Mar 8, 2012 at 12:59 AM, Michael Butash
>         < <mailto:michael@butash.net>
>         <mailto:michael@butash.net <mailto:michael@butash.net>>> wrote:

>
>             Since there are printer users here it seems, I was wondering if
>             anyone else has run into this...

>
>             I recently acquired a Brother color laser (mfc-9440cn), and
>         cannot
>             get it to print from my ubuntu box.  I've been doing
>         everything via
>             cups local web interface for setup/add and everything tests
>         and test
>             prints ok, but any image comes out blank white.  Local tests and
>             prints all work fine, but nothing aside from the ubuntu test
>         page
>             has printed successfully via an actual "print".

>
>             I've ensured ghostscript is there, everything looks ok in status
>             before/after, i just get nothing printed.  Scanning to it
>         via the
>             network works dandy with the drivers, just something isn't right
>             with something with how apps are sending to the printer
>         drivers.  I
>             hardly ever print anything anymore, and simply haven't used
>         printing
>             features enough to have run into it, so I'm hoping one of
>         you might
>             have seen this.

>
>
>             Googling various iterations of 'brother white blank pages'
>         hasn't
>             resulted in much after hours.

>
>             Thanks in advance!

>
>             -mb
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