I haven't had any problems with support from Cox. I simply tell them it's
plugged into a Linux box, and they then assume I know how to restart the
network connection, etc. on that machine. The only problems I've had was
when I first signed up, things didn't work well until they figured out they
had a bad port at the box in the alley. It took them 5 trips out to figure
that out, but once fixed it has worked well. Going back to the original
question, I had no problems at all setting it up. I simply used Mandriva's
network setup tool, told it to set up with DHCP, and away it went.
--- Matt Mets <
matt.mets@gmail.com> wrote:
> I use Linux with COX at home as well. When I had to call tech support
> once, I guess I got lucky because when the tech lady asked me what
> version of Windows I used and I replied that I didnt, she said it was
> cool, she didn't either, and she got my account straightened out for
> me. Since this is my only experiance with their support, I have a
> pretty good opinion about them...
>
> On 3/16/06, vodhner@cox.net <vodhner@cox.net> wrote:
> > Ray Cantwell wrote:
> > > If you call Cox, dont tell them you are using
> > > linux or they will hangup. It really freaks
> > > them out. :-)
> >
> > Depends which one you get. Once when I was having
> > a Windows networking problem I told the helpline guy
> > that the same machine connected to Cox just fine when
> > it was switched over to Linux. They guy took that as
> > a diagnostic and skipped over the "is it plugged in"
> > types of questions.
> >
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