Re: Need help with friends Cox Cable

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Author: Michael Sammartano
Date:  
To: plug-discuss
Subject: Re: Need help with friends Cox Cable
The problem is most likely the connections in the area. Did he add a
splitter? TV? etc! In my experience with COX when there is packet loss
of that magnitude it is always something silly. Perhaps he has a faulty
coax from wall to modem. Problem could also be in to long of a cable
from wall to modem. Look at all the possibilities. The last one being
the modem. Modems do not slowly go bad, tey are either good or bad! No
moving parts, therefore not likely.

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ec wrote:

>I have a friend, windows xp user, that lately is
>having problems with his cox connections. Since he is
>on disablity, and doesn't have the $4/month 'line
>maintance' crap, they want $50 IF it turns out to be
>his modem, and not their cable connection. Knoppix
>booted, found modem, but was just as slow..almost
>creeping, as XP.
>
>Cox wont even allow you to bring a modem (he bought it
>from them 4 years ago) in, but talking with the
>techies(???), I found out that IF I could take it to a
>known good cox customer, they would give a 'temporary'
>service to his modem on your line for verification of
>good/bad at no charge!! Why those 'jerks' don't have a
>setup in a 'service center' for just such ... OH. I
>forgot, shaft the customer!!! That's it!!!
>
>I suspect that, like my old dialup external modem that
>SLOWLY got slower, his modem is possibly doing the
>same thing. Started acting up about 2 weeks ago, and
>is slowly?? getting worse. The 'techies' say they ping
>and there is up to an 84% packet loss!!!
>
>Tomorrow, I will take this ethernet pci card and my
>ethernet cable that I am using right now to his place
>just to make sure that it isn't between the modem and
>the pci slot. But I seriously doubt that as the Cox
>ping doesn't get past the modem..just to and fro the
>modem.
>
>Anyone in east phx, McDowell to mountains, from 15th
>ave to Pima rd that I can get to to temporarily hook
>up and make sure it isn't the modem? I have dsl, so I
>cannot do that for him. (Bus rts 17, green, 41, 50)
>
>He is wheelchair bound, and I am limited to bus/biking
>around myself.
>
>TIA.
>
>AC 480
>pre 949
>suffix 5934
>
>=====
>Cyclists should expect and demand safe
>accommodation on our public roads,
>just as does every other user.
>
>Nothing more is expected.
>
>Nothing less is acceptable!
>
>
>        
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