I agree with you 100% on everything you said. I've dealt with the
crappy cox reps far to many times. Way back in the early days I got
yelled at by a tier 2 technician because I wanted a static IP address
and to be able to FTP to my home computer. Their hold time has gone
down quite a bit in recent history though, and unfortunately I am now
forever hooked on needing 3 Mb downloads... I can't get DSL :( I wish
cable america was in my area, they allow static IPs and have 512 upload
and allow all kinds of servers including email for personal use.
Dartagnon wrote:
> I will NEVER give my business to Cox again. I was even an installer
> for them for awhile. IMHO, they are the worst company to deal with in
> the valley.
> When I finally got fed up with their flaky cable modem service,
> channels that were fuzzy and messed up on my TV, I totally ditched
> them and went with Dish Network for my TV and DSL for my Internet. I
> have never regretted the change for a moment. My local channels are
> much clearer on the satellite than they ever were with Cox.
> Plus, their customer service is absolutely horrible. It usually takes
> 45 minutes to get ahold of a CSR, and, when you do, they are
> semi-clueless. The last dealings I had with them was when I sold my
> cable modem on Ebay to a guy who lives here in Phoenix. He called and
> said that though my Cox account was closed, it still showed the cable
> modem on my account and asked if I would call them and have it taken
> off of the account so that he could add it to his.
> Forty-five minutes on hold later, I finally got ahold of a CSR who
> completed the transaction.
> In my apartment complex we can have the small dishes. When I moved in
> in December 2000, there was 1 dish. Now, about 20% of the apartments
> have small dishes. That is a good barometer of Cox.
> Dart
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