Im impressed you even got one static IP. I keep getting shunted to their
business services anytime i talk about a static Ip.
On Fri, Jul 17, 2015 at 10:40 AM, Michael Butash <
michael@butash.net> wrote:
> Cox support is by far the worst part of using their service. I have an
> outage about every 3-4 years due to the sun baking my coax outside, which
> is somewhat normal, and every time I call it has gotten worse and worse.
> Usually I just mention something about ICOMS, mocking their
> horrible/garbage 40 year old green-screen internal crm everyone hates using
> still, and they get more friendly/helpful.
>
> Last time I called a few months ago about getting a second IP, it took
> four calls, the first talking to the person there I didn't think could
> spell IP, and had about the worst drawl you could imagine from Deliverance,
> neither providing help or coherency. After 3 more calls of less utterly
> stupid, more helpful, but still mostly useless, I got a real engineer that
> clearly told me "no, you can't get a second IP unless you buy business or
> our 'ultimate' package". He was the only person that understood what a
> "second static ip" was and I had to go about 3 levels up.
>
> I called a buddy that works there, they shifted all support to the
> southeast (their corp is in Atlanta), where apparently the average iq drops
> to a quarter of anywhere else. I complained on the site I was so angry,
> and actually got a call from corporate where the guy was very nice, but all
> but admitted they hire the dregs for support. Where else do you find
> people to work for minimum wage?
>
> Sad considering I remember using, and even went to work for @home that did
> the cable side for Cox back in '98 when they actually hired technically
> competent people to support a technical service. Even they got worse at
> the end hiring anyone with a pulse before Cox, ATT, and Comcast put forks
> in them to DIY.
>
> -mb
>
>
> On 07/17/2015 09:00 AM, Stephen Partington wrote:
>
> I have had pretty decent experiences when connecting with their customer
> service. Lots of red tape like hoops to jump through however.
>
>
>
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--
A mouse trap, placed on top of your alarm clock, will prevent you from
rolling over and going back to sleep after you hit the snooze button.
Stephen
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