Cox support is by far the worst part of
using their service. I have an outage about every 3-4 years due
to the sun baking my coax outside, which is somewhat normal, and
every time I call it has gotten worse and worse. Usually I just
mention something about ICOMS, mocking their horrible/garbage 40
year old green-screen internal crm everyone hates using still, and
they get more friendly/helpful.
Last time I called a few months ago about getting a second IP, it
took four calls, the first talking to the person there I didn't
think could spell IP, and had about the worst drawl you could
imagine from Deliverance, neither providing help or coherency.
After 3 more calls of less utterly stupid, more helpful, but still
mostly useless, I got a real engineer that clearly told me "no,
you can't get a second IP unless you buy business or our
'ultimate' package". He was the only person that understood what
a "second static ip" was and I had to go about 3 levels up.
I called a buddy that works there, they shifted all support to the
southeast (their corp is in Atlanta), where apparently the average
iq drops to a quarter of anywhere else. I complained on the site
I was so angry, and actually got a call from corporate where the
guy was very nice, but all but admitted they hire the dregs for
support. Where else do you find people to work for minimum wage?
Sad considering I remember using, and even went to work for @home
that did the cable side for Cox back in '98 when they actually
hired technically competent people to support a technical
service. Even they got worse at the end hiring anyone with a
pulse before Cox, ATT, and Comcast put forks in them to DIY.
-mb
On 07/17/2015 09:00 AM, Stephen Partington wrote:
I have had pretty decent experiences when
connecting with their customer service. Lots of red tape like
hoops to jump through however.
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