Cox support is by far the worst part of using their service.  I have an outage about every 3-4 years due to the sun baking my coax outside, which is somewhat normal, and every time I call it has gotten worse and worse.  Usually I just mention something about ICOMS, mocking their horrible/garbage 40 year old green-screen internal crm everyone hates using still, and they get more friendly/helpful.

Last time I called a few months ago about getting a second IP, it took four calls, the first talking to the person there I didn't think could spell IP, and had about the worst drawl you could imagine from Deliverance, neither providing help or coherency.  After 3 more calls of less utterly stupid, more helpful, but still mostly useless, I got a real engineer that clearly told me "no, you can't get a second IP unless you buy business or our 'ultimate' package".  He was the only person that understood what a "second static ip" was and I had to go about 3 levels up.

I called a buddy that works there, they shifted all support to the southeast (their corp is in Atlanta), where apparently the average iq drops to a quarter of anywhere else.  I complained on the site I was so angry, and actually got a call from corporate where the guy was very nice, but all but admitted they hire the dregs for support.  Where else do you find people to work for minimum wage?

Sad considering I remember using, and even went to work for @home that did the cable side for Cox back in '98 when they actually hired technically competent people to support a technical service.  Even they got worse at the end hiring anyone with a pulse before Cox, ATT, and Comcast put forks in them to DIY.

-mb


On 07/17/2015 09:00 AM, Stephen Partington wrote: