Im impressed you even got one static IP. I keep getting shunted to their business services anytime i talk about a static Ip. On Fri, Jul 17, 2015 at 10:40 AM, Michael Butash wrote: > Cox support is by far the worst part of using their service. I have an > outage about every 3-4 years due to the sun baking my coax outside, which > is somewhat normal, and every time I call it has gotten worse and worse. > Usually I just mention something about ICOMS, mocking their > horrible/garbage 40 year old green-screen internal crm everyone hates using > still, and they get more friendly/helpful. > > Last time I called a few months ago about getting a second IP, it took > four calls, the first talking to the person there I didn't think could > spell IP, and had about the worst drawl you could imagine from Deliverance, > neither providing help or coherency. After 3 more calls of less utterly > stupid, more helpful, but still mostly useless, I got a real engineer that > clearly told me "no, you can't get a second IP unless you buy business or > our 'ultimate' package". He was the only person that understood what a > "second static ip" was and I had to go about 3 levels up. > > I called a buddy that works there, they shifted all support to the > southeast (their corp is in Atlanta), where apparently the average iq drops > to a quarter of anywhere else. I complained on the site I was so angry, > and actually got a call from corporate where the guy was very nice, but all > but admitted they hire the dregs for support. Where else do you find > people to work for minimum wage? > > Sad considering I remember using, and even went to work for @home that did > the cable side for Cox back in '98 when they actually hired technically > competent people to support a technical service. Even they got worse at > the end hiring anyone with a pulse before Cox, ATT, and Comcast put forks > in them to DIY. > > -mb > > > On 07/17/2015 09:00 AM, Stephen Partington wrote: > > I have had pretty decent experiences when connecting with their customer > service. Lots of red tape like hoops to jump through however. > > > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss > -- A mouse trap, placed on top of your alarm clock, will prevent you from rolling over and going back to sleep after you hit the snooze button. Stephen