easy fix. What about the internet switch? That was the first thing that
> Michael,
> BTW, Apple publishes a hardware diagnostic CD or DVD, in fact it may be on
> the original install DVDs that came with the machine. If you can boot the
> machine, see if you can run the diagnostics.
> Jon
>
> On 09/18/2014 02:08 PM, Michael Havens wrote:
>
>> Thefirst thing I di was to stick the live cd in. That didn't fix a thing
>> plus that doesn't take care of the cooling fan issue..... did I tell you
>> I get that notice right before bios takes over?
>>
>> :-)~MIKE~(-:
>>
>> On Thu, Sep 18, 2014 at 9:24 AM, Stephen Partington
>> <cryptworks@gmail.com <mailto:cryptworks@gmail.com>> wrote:
>>
>> Have you tried a live CD of any flavor to see if it persists?
>>
>> On Sep 18, 2014 8:35 AM, "Michael Havens" <bmike1@gmail.com
>> <mailto:bmike1@gmail.com>> wrote:
>>
>> when the keybosrd problem stsrted about 6 months ago getting
>> another keyboard was the first thing I did and there was no
>> problem with it when I attached an external keyboard. You
>> mentioned smoking being a problem? I've never done that. You
>> wondered about the distro? I run Linux Mint.
>>
>> :-)~MIKE~(-:
>>
>> On Thu, Sep 18, 2014 at 6:08 AM, Lisa Kachold
>> <foobar@it-clowns.com <mailto:foobar@it-clowns.com>> wrote:
>>
>> Hi Mike,
>>
>> In order to work with the technician effectively, you are
>> going to want to be closely involved with the work process.
>> In this respect, you will ask him what he thinks the problem
>> is, or what his first actions are, for instance if he
>> recommends a full diagnostic.
>>
>> But first, I would do some diagnostics myself before taking
>> your equipment to the technician.
>>
>> IT IS A GOOD POSSIBILITY THAT THIS IS DUE TO MORE THAN ONE
>> CAUSE (but all related to your distro or drivers)!
>>
>> If you are SMOKING or exposing the laptop to soot of any
>> kind, you will want to clean the laptop completely FIRST.
>>
>> Everyone has issues with the WIRELESS switch on older
>> equipment, just futz with it, as I have never seen anyone
>> have it STAY BROKEN? But this clearly would be the
>> technician stage....
>>
>> Various diagnostic programs exist for linux, which you might
>> consider before spending money on the technician, to verify
>> power supply, bus, and CPU.
>>
>> Intel Proc Diagnostic for Linux:
>> https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=
>> 19792
>> PowerTop:
>> http://xmodulo.com/2013/06/how-to-monitor-power-usage-in-
>> linux.html
>>
>> What distro are you running? Known issues with KDE and
>> Chrome with keyboard I/O are common (which I expect is the
>> cause of your issues after applying a patch):
>>
>> http://forums.linuxmint.com/viewtopic.php?f=18&t=53398&p=
>> 306336&hilit=keyboard+stops+working#p306336
>>
>> Spares are your friend, so try an external keyboard and see
>> if the issue follows that hardware (kernel driver) switch,
>> then you can be sure that it is application/distro based
>> rather than hardware based.
>> As for fan control, there are various tools and again KNOWN
>> ISSUES (ArchLinux) with fancontrol under linux:
>> http://askubuntu.com/questions/63588/how-do-i-get-
>> fan-control-working
>> Karmic:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/451337
>>
>> You can use a live distro to rule out your keyboard issues -
>> divide and conquer.
>>
>> Using OSI Level debugging, you go to the layer where the
>> issue exists and traverse up and down to adjacent layers, so
>> clearly there is only the human level on the other side of
>> the Physical Layer 1, which is where the problems present
>> themselves, so the other direction would be the drivers in
>> linux.
>>
>> You would rule out issues here with a systematic diagnostic,
>> use of spares and intelligent research.
>>
>>
>>
>>
>> On Wed, Sep 17, 2014 at 8:54 PM, Michael Havens
>> <bmike1@gmail.com <mailto:bmike1@gmail.com>> wrote:
>>
>> What can I tell the service tech so I don't sound too
>> stupid?
>>
>> :-)~MIKE~(-:
>>
>> On Wed, Sep 17, 2014 at 8:03 PM, Michael Havens
>> <bmike1@gmail.com <mailto:bmike1@gmail.com>> wrote:
>>
>> oh.... I forgot to say that none of the other
>> computers in my house seem to have been affected
>> though it may be that it needs to be power-cycled
>> and/or it may be something that only affects
>> wireless and something got on the phone lines (my
>> home is on DSL).
>>
>> :-)~MIKE~(-:
>>
>> On Wed, Sep 17, 2014 at 7:50 PM, Michael Havens
>> <bmike1@gmail.com <mailto:bmike1@gmail.com>> wrote:
>>
>>
>> Thank you so much for the detailed explanation,
>> Jon. You know.... I have a laptop and I don't
>> have a MAC but I read your troubleshooting
>> non-the-less. I got to the last paragraph and
>> realized something that I was told happened a
>> couple of days ago that might be relevant. My
>> room mate was home when this happened so this is
>> second-hand knowledge. She was watching tv when
>> the power went out then, a second later, there
>> was a big POP down the street (a transformer
>> maybe?). Everything still worked with the
>> computer though; however, maybe it just needed
>> to be power-cycled.
>>
>> Any other comments will be greatly appreciated!
>>
>> :-)~MIKE~(-:
>>
>> On Wed, Sep 17, 2014 at 6:56 PM, Jon Kettenhofen
>> <subs@kexsof.com <mailto:subs@kexsof.com>> wrote:
>>
>> Hello Michael,
>>
>> I'm curious, did you buy this quad new or
>> did you buy it used or is it a work computer
>> owned by a company? I get the feeling that
>> you bought it used.
>>
>> There's almost always a reason for failures
>> and it's usually a problem that can be
>> isolated. If it's a part, it can be
>> replaced. If it's something else, it can be
>> fixed.
>>
>> When stuff like this starts to happen, it
>> may be one of three things: a loose
>> connection or a bad motherboard or a power
>> supply. Apple builds solid hardware but
>> sometimes it gets abuse or just used in a
>> poor environment with too much heat and/or
>> moisture or just takes a physical beating -
>> they are rather heavy. Also quads, I
>> believe, have water cooling. I have seen at
>> least one report of leaks. That's usually
>> easy to rule out if there's no leaks.
>>
>> So where to begin? Well, the pedant is back!
>>
>> You may want to take some anti-static
>> electricity precautions. First, disconnect
>> the Mac completely from all exterior cords,
>> wires, etc. Lay it on its side where there
>> is plenty of light, a clean worktop area and
>> a Phillips screwdriver. As you have seen,
>> it's easily taken apart, at least the easy
>> pieces need only your hands. Pull the fans
>> out, take the video and other cards out,
>> unhinge and pull the memory sticks out and
>> so on until you are puzzled how to get the
>> cooling shrouds out. (Don't do that.)
>> Inspect everything. Look for any
>> corrosion. Remove as much dirt and dust as
>> you can with an air duster can (take care
>> here, the these cans may contain
>> hydrocarbons that are flammable and they
>> should not be inhaled!). If you use an air
>> compressor, be gentle and use lower pressure
>> less than 40psi. What you can't get out
>> with air, start with a clean microfiber
>> cloth and wipe without generating static
>> (i.e. don't rub hard). Make sure all the
>> connectors are clean and shiny before
>> reassembling.
>>
>> We call this clean and re-seat the boards.
>>
>> Make sure you put the same memory sticks
>> back into the same slots - it usually
>> matters or makes a difference. If you don't
>> remember, read up on it from a manual,
>> usually online at Apple.com.
>>
>> Memory sticks are tricky because they often
>> won't reseat properly without strong
>> pressure. First, make sure the middle slot
>> on the memory stick is lined up with the
>> ridge in the bottom of the connector. The
>> slots are offset from the middle on purpose,
>> they are only supposed to go in one way.
>> (Having burned out a memory stick by forcing
>> it in backwards, I can speak from
>> experience! Won't do that again!) The way to
>> handle this is to use two hands, with thumbs
>> or your choice of fingers at each end of the
>> board. Making sure the stick is aligned
>> correctly in the connector; push FIRMLY down
>> until both ends of the connector snap into
>> the stick. Main logic boards are epoxy and
>> embedded fiber, are very strong and can take
>> a little flexing without
>> hurting them. Same with memory sticks.
>>
>> Make sure the memory is seated well - it may
>> take close inspection with a flashlight. If
>> the sticks are all the same size, then no
>> stick should be higher than the lowest one.
>>
>> OK, reassemble the computer.
>>
>> Testing the power supply can be difficult.
>> It's easier with a common desktop PC because
>> the power connector is almost always on top
>> of the board and easily accessible. It's
>> not enough to test a power supply out of the
>> computer because it won't be under load.
>>
>> Here's how an expert taught me to test the
>> power supply on a desktop PC (but not a
>> Dell!) Take a meter and set it to DC
>> volts. There will be a pair of test leads
>> with pointed ends to poke at things.
>>
>> You will push the points into the connector
>> until it connects to the metal of the
>> connector sleeve. Connect the common lead
>> to a black wire's connector. Test all the
>> colored wires with the positive (usually
>> red) meter probe. Here are the correct
>> voltages for a PC:
>>
>> Yellow +12 Volts
>> Red +5 Volts
>> Purple +5 Volts
>> Orange +3.3Volts
>> Green don't test; this turns on
>> the PC when shorted to black
>> White -5 Volts
>> Blue -12 Volts
>> Gray I think this one is for the
>> power-is-on LED
>> Brown Not sure about this one
>>
>> The important thing is that the voltages are
>> nearly correct when the computer is powered
>> on because that shows the power supply to be
>> good when under a load.
>>
>> One other thing - sometimes a part can
>> acquire a static charge which won't
>> dissipate properly. The only remedy for
>> this is to wait until it discharges (unless
>> you are a motherboard repair person).
>>
>> Things that have hurt my equipment is
>> usually near lightning strikes. Lost one
>> treasured Mac to a lightning strike that hit
>> the phone lines. Took out phones for three
>> stories above me. Mac did not fail right
>> away but eventually lost it (sniff :( ).
>> Lightning strikes across the strike have
>> taken out a couple ethernet ports over the
>> years even though my equipment has always
>> been on a UPS. Strong strike will generate
>> an EMP which is sometimes picked up by a
>> network wire of a resonant length. Usually,
>> though, it's not serious but if the storm is
>> bad, we'll turn off the electronics until
>> it's past.
>>
>> I apologize for the length of this, but you
>> get the idea of the lengths I go to fix
>> things.
>>
>> Best of Luck and let me know how it turns
>> out if you have the time,
>> As always, take care.
>> Jon
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On 09/17/2014 06:27 PM, Michael Havens wrote:
>>
>> first certain keys sometimes don't work
>> unless I hold the key down and
>> then after a time the character will
>> appear (sometimes multiple times).
>> So it was recomended I pop the keys off
>> and clean under them. So I do
>> and it doesn't fix the problem. No
>> problem. I'll stick it under my table
>> and attach wireless periphiels too it.
>> Then I need to go visit my kids.
>> So I figure I'll suffer with the
>> keyboard problem. The day I left for
>> Miami (at the airport) the hardware
>> internet switch would not turn on.
>> Then, after I arrive in Miami, I turn on
>> the computer and a notice
>> appears at boot saying that 'the cooling
>> fan is not operating properly'.
>> What problem do you think is causing
>> this? I called my dad and he said
>> it sounds like the hard disk is going
>> bad. He also said maybe the
>> keyboard controller (because of the
>> internet switch).
>> :-)~MIKE~(-:
>>
>>
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