Good idea, but the technician I see is with AT&T. The only tech support
people I talk to with Earthlink are in India. The AT&T guy is supposed
to come back tomorrow so I'll mention it to him then.
On 02/24/2013 10:49 AM, Jason Spatafore wrote:
> Derek,
>
> I think your best approach will be engage the tech when he's out with
> the suspicion of throttling as being the root, and ask them if maybe
> they are over-estimating the thresholds. 1MB is still a good
> connection but if it's resulting in timeouts, maybe ask them if they
> can take the threshold to 3MB for 2 weeks to see if you have a better
> experience. Once you get that attention focused on the potential
> issue, most network admins (being contacted by the tech) would be
> curious on why you experienced it and will start digging a little more
> on their own to see if it's some other problem that is causing the
> throttle to choke the line.
>
> Your goal should be to engage and encourage them to look into it while
> being their "test subject" in an "experiment". People typically eat up
> that type of approach since it really appeals to their curious side,
> which is what most-likely got them into network administration to
> begin with.
>
> Remember, the technician is your gateway to the network admin. He'll
> confirm all the physicals for the admin and yourself.
>
> Just my two cents. Very interested in seeing how this challenge works
> out.
>
>
> On 02/23/2013 06:31 PM, Derek Trotter wrote:
>> The more I think about it, the more I think you're right. I did some
>> usenet harvesting using encrypted connections and had no problem. If
>> only I could call earthlink and get in touch with someone in this
>> country. I'm guessing they don't tell their overseas tech support
>> very much.
>>
>> On 02/23/2013 05:28 PM, Jason Spatafore wrote:
>>> This is a classic example of QoS usage.
>>>
>>> The VPN connection doesn't experience the problem because the QoS
>>> settings for VPN would have a no throttling policy attached. SSH
>>> would typically be non-throttled as well.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 02/17/2013 08:02 PM, Derek Trotter wrote:
>>>> For several weeks I've had a problem with my earthlink dsl
>>>> service. Anytime I'm doing something that uses all or most of my
>>>> downstream bandwidth, all data coming into or going out of my
>>>> apartment stops. At the same time I'm downloading something a
>>>> series of updates for kubuntu and listening to streaming audio,
>>>> both stop. If I'm using my windows box to download something else,
>>>> that too stops. After a pause lasting anywhere from a second or
>>>> two to 15 or 20 seconds, the downloads resume. A few seconds
>>>> later, there's another pause. This cycle repeats itself until the
>>>> download is complete or I give up.
>>>>
>>>> Each computer has two nics. The problem persists no matter which
>>>> one either machine is using for it's internet connection. If I
>>>> remove the router, connect the dsl modem directly to either
>>>> computer, the problem persists. I even went to the closet and got
>>>> the modem when I had dsl from AT&T. I set it to work with the
>>>> earthlink service and the problem persists.
>>>>
>>>> Saturday an AT&T technician was here, checked the line from the
>>>> cord that plugs into the dsl modem and says the line is in
>>>> excellent shape and noise levels are very low. This is not
>>>> surprising since I live less than 1/4 mile from AT&T's local office
>>>> where all their equipment is.
>>>>
>>>> Since I've tried two computers, 4 nics, two dsl modems and removed
>>>> the router, and the problem still persists, I'm guessing the
>>>> problem is somewhere at earthlink's end.
>>>>
>>>> Tonight at 21:30 EST, an earthlink tech support person from
>>>> somewhere in India called to tell me they had fixed the problem.
>>>> While he was on the phone I tried downloading something else and
>>>> guess what. The problem was not fixed. As near as I can tell, the
>>>> dsl connection does not go down. The earthlink people say it stays
>>>> up. The lights on the modem that are on when the connection is up
>>>> never go off or blink.
>>>>
>>>> The man asks me what dns settings I use. I tell him 8.8.8.8 and
>>>> 8.8.4.4. He says I should try earthlink's dns servers. To humor
>>>> him I changed the settings on the windows box and guess what. The
>>>> problem did not go away.
>>>>
>>>> Maybe I'm missing something, but it's my understanding that once
>>>> the download has begun, that dns has already done it's job and has
>>>> no further role to play. One more thing. If I use a VPN
>>>> connection, I have no problem with it.
>>>>
>>>> Any idea what's going on? If you were to venture a guess, would
>>>> you say the problem is at my place, with AT&T or with Earthlink?
>>>>
>>>> Thanks
>>>>
>>>> Derek
>>>> --
>>>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>>>>
>>>> Patrick Moore
>>>>
>>>>
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>>>
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>> --
>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>>
>> Patrick Moore
>>
>>
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