Re: My battle with Earthlink

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Author: Derek Trotter
Date:  
To: Main PLUG discussion list
Subject: Re: My battle with Earthlink
The more I think about it, the more I think you're right. I did some
usenet harvesting using encrypted connections and had no problem. If
only I could call earthlink and get in touch with someone in this
country. I'm guessing they don't tell their overseas tech support very
much.

On 02/23/2013 05:28 PM, Jason Spatafore wrote:
> This is a classic example of QoS usage.
>
> The VPN connection doesn't experience the problem because the QoS
> settings for VPN would have a no throttling policy attached. SSH would
> typically be non-throttled as well.
>
>
>
>
>
>
> On 02/17/2013 08:02 PM, Derek Trotter wrote:
>> For several weeks I've had a problem with my earthlink dsl service.
>> Anytime I'm doing something that uses all or most of my downstream
>> bandwidth, all data coming into or going out of my apartment stops.
>> At the same time I'm downloading something a series of updates for
>> kubuntu and listening to streaming audio, both stop. If I'm using my
>> windows box to download something else, that too stops. After a
>> pause lasting anywhere from a second or two to 15 or 20 seconds, the
>> downloads resume. A few seconds later, there's another pause. This
>> cycle repeats itself until the download is complete or I give up.
>>
>> Each computer has two nics. The problem persists no matter which one
>> either machine is using for it's internet connection. If I remove
>> the router, connect the dsl modem directly to either computer, the
>> problem persists. I even went to the closet and got the modem when I
>> had dsl from AT&T. I set it to work with the earthlink service and
>> the problem persists.
>>
>> Saturday an AT&T technician was here, checked the line from the cord
>> that plugs into the dsl modem and says the line is in excellent shape
>> and noise levels are very low. This is not surprising since I live
>> less than 1/4 mile from AT&T's local office where all their equipment is.
>>
>> Since I've tried two computers, 4 nics, two dsl modems and removed
>> the router, and the problem still persists, I'm guessing the problem
>> is somewhere at earthlink's end.
>>
>> Tonight at 21:30 EST, an earthlink tech support person from somewhere
>> in India called to tell me they had fixed the problem. While he was
>> on the phone I tried downloading something else and guess what. The
>> problem was not fixed. As near as I can tell, the dsl connection
>> does not go down. The earthlink people say it stays up. The lights
>> on the modem that are on when the connection is up never go off or blink.
>>
>> The man asks me what dns settings I use. I tell him 8.8.8.8 and
>> 8.8.4.4. He says I should try earthlink's dns servers. To humor him
>> I changed the settings on the windows box and guess what. The
>> problem did not go away.
>>
>> Maybe I'm missing something, but it's my understanding that once the
>> download has begun, that dns has already done it's job and has no
>> further role to play. One more thing. If I use a VPN connection, I
>> have no problem with it.
>>
>> Any idea what's going on? If you were to venture a guess, would you
>> say the problem is at my place, with AT&T or with Earthlink?
>>
>> Thanks
>>
>> Derek
>> --
>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>>
>> Patrick Moore
>>
>>
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--
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."

Patrick Moore

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