Good idea, but the technician I see is with AT&T. The only tech support people I talk to with Earthlink are in India. The AT&T guy is supposed to come back tomorrow so I'll mention it to him then. On 02/24/2013 10:49 AM, Jason Spatafore wrote: > Derek, > > I think your best approach will be engage the tech when he's out with > the suspicion of throttling as being the root, and ask them if maybe > they are over-estimating the thresholds. 1MB is still a good > connection but if it's resulting in timeouts, maybe ask them if they > can take the threshold to 3MB for 2 weeks to see if you have a better > experience. Once you get that attention focused on the potential > issue, most network admins (being contacted by the tech) would be > curious on why you experienced it and will start digging a little more > on their own to see if it's some other problem that is causing the > throttle to choke the line. > > Your goal should be to engage and encourage them to look into it while > being their "test subject" in an "experiment". People typically eat up > that type of approach since it really appeals to their curious side, > which is what most-likely got them into network administration to > begin with. > > Remember, the technician is your gateway to the network admin. He'll > confirm all the physicals for the admin and yourself. > > Just my two cents. Very interested in seeing how this challenge works > out. > > > On 02/23/2013 06:31 PM, Derek Trotter wrote: >> The more I think about it, the more I think you're right. I did some >> usenet harvesting using encrypted connections and had no problem. If >> only I could call earthlink and get in touch with someone in this >> country. I'm guessing they don't tell their overseas tech support >> very much. >> >> On 02/23/2013 05:28 PM, Jason Spatafore wrote: >>> This is a classic example of QoS usage. >>> >>> The VPN connection doesn't experience the problem because the QoS >>> settings for VPN would have a no throttling policy attached. SSH >>> would typically be non-throttled as well. >>> >>> >>> >>> >>> >>> >>> On 02/17/2013 08:02 PM, Derek Trotter wrote: >>>> For several weeks I've had a problem with my earthlink dsl >>>> service. Anytime I'm doing something that uses all or most of my >>>> downstream bandwidth, all data coming into or going out of my >>>> apartment stops. At the same time I'm downloading something a >>>> series of updates for kubuntu and listening to streaming audio, >>>> both stop. If I'm using my windows box to download something else, >>>> that too stops. After a pause lasting anywhere from a second or >>>> two to 15 or 20 seconds, the downloads resume. A few seconds >>>> later, there's another pause. This cycle repeats itself until the >>>> download is complete or I give up. >>>> >>>> Each computer has two nics. The problem persists no matter which >>>> one either machine is using for it's internet connection. If I >>>> remove the router, connect the dsl modem directly to either >>>> computer, the problem persists. I even went to the closet and got >>>> the modem when I had dsl from AT&T. I set it to work with the >>>> earthlink service and the problem persists. >>>> >>>> Saturday an AT&T technician was here, checked the line from the >>>> cord that plugs into the dsl modem and says the line is in >>>> excellent shape and noise levels are very low. This is not >>>> surprising since I live less than 1/4 mile from AT&T's local office >>>> where all their equipment is. >>>> >>>> Since I've tried two computers, 4 nics, two dsl modems and removed >>>> the router, and the problem still persists, I'm guessing the >>>> problem is somewhere at earthlink's end. >>>> >>>> Tonight at 21:30 EST, an earthlink tech support person from >>>> somewhere in India called to tell me they had fixed the problem. >>>> While he was on the phone I tried downloading something else and >>>> guess what. The problem was not fixed. As near as I can tell, the >>>> dsl connection does not go down. The earthlink people say it stays >>>> up. The lights on the modem that are on when the connection is up >>>> never go off or blink. >>>> >>>> The man asks me what dns settings I use. I tell him 8.8.8.8 and >>>> 8.8.4.4. He says I should try earthlink's dns servers. To humor >>>> him I changed the settings on the windows box and guess what. The >>>> problem did not go away. >>>> >>>> Maybe I'm missing something, but it's my understanding that once >>>> the download has begun, that dns has already done it's job and has >>>> no further role to play. One more thing. If I use a VPN >>>> connection, I have no problem with it. >>>> >>>> Any idea what's going on? If you were to venture a guess, would >>>> you say the problem is at my place, with AT&T or with Earthlink? >>>> >>>> Thanks >>>> >>>> Derek >>>> -- >>>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual." >>>> >>>> Patrick Moore >>>> >>>> >>>> --------------------------------------------------- >>>> PLUG-discuss mailing list -PLUG-discuss@lists.phxlinux.org >>>> To subscribe, unsubscribe, or to change your mail settings: >>>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >>> >>> >>> --------------------------------------------------- >>> PLUG-discuss mailing list -PLUG-discuss@lists.phxlinux.org >>> To subscribe, unsubscribe, or to change your mail settings: >>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >> >> -- >> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual." >> >> Patrick Moore >> >> >> --------------------------------------------------- >> PLUG-discuss mailing list -PLUG-discuss@lists.phxlinux.org >> To subscribe, unsubscribe, or to change your mail settings: >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss -- "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual." Patrick Moore