Re: Lookin at Qwest DSL Service

I haven't seen a Cisco DSL modem in the field for several years. I was
told that they were replacing them with ActionTec (1500?) units at the
time, which I'm guessing was maybe 5 years ago.

I wouldn't stand for that level of service. There's a good chance that
Ken's right. I'd stay on the phone with them until they agreed to have
someone come out and replace the modem. You need to be insistent with
their CS people at times. Be polite though. I don't expect that throwing
a temper tantrum would work well.

BL, I've had equally bad CS from Qwest and Cox. Sometimes you get a good
rep on the phone though. Keep calling back until you get someone who
takes care of your problem to your satisfaction.

keith smith wrote:
> The Cisco I had was reported to overheat and have problems. I had little or no problems with mine.
>
> Sounds like your fiancee has a bad modem. If it is overheating you would open the case to allow more air flow. That was the recommendation for the Cisco years ago.
>
> I would find it very irritating to have my connection reset multiple times a day.
>
> Thanks for your feedback!
>
> ------------------------
> Keith Smith
>
>
> --- On Mon, 2/15/10, Charles Jones <Charles.Jones@ciscolearning.org> wrote:
>
>> From: Charles Jones <Charles.Jones@ciscolearning.org>
>> Subject: Re: Lookin at Qwest DSL Service
>> To: "Main PLUG discussion list" <plug-discuss@lists.plug.phoenix.az.us>
>> Date: Monday, February 15, 2010, 6:22 AM
>> I have Cox residential service, and my
>> fiancee uses Qwest DSL at her business. I have never had any
>> real issue from my Cox connection, but her DSL is terrible
>> in various ways.
>> * Modem always starts out at full provisioned
>> rate and throughout the day gets slower and slower
>> (according to the web GUI)...perhaps noisy line?
>>
>> * Modem constantly reboots itself during the
>> day, which also cycles the built-in 5 port switch. This was
>> having the wonderful effect of disconnecting her POS system
>> from the main fileserver, as well as disconnecting and
>> disrupting ATM and credit card transactions. I
>> "fixed" this by installing my own 8 port switch,
>> and moving all the network connections to my switch, and
>> uplinking the DSL modem. At least now when it decides to
>> reboot itself, it doesn't DOS the rest of the LAN.
>>
>> * Any device (phone, fax machine, alarm system)
>> that picks up the phone line causes the modem to go offline
>> and retrain, even though using the supplied filters on all
>> of said devices.
>>
>> * Wireless is flaky and constantly drops (probably
>> from the modem rebooting itself)
>> * External IP constantly changes every 15m or
>> so. I suppose this could be happening when the modem reboots
>> itself and it DHCPs a new address from Qwest. DDNS has been
>> a lifesaver here.
>>
>> It sounds like all of this could be fixed with a
>> new modem and maybe some analysis of the line. It's not
>> my account so I can only do so much, but I know she has
>> complained to Qwest and so far nothing has been done. You
>> would think a business account would get better
>> service.
>>
>> -Charles
>>
>> On Sun, Feb 14, 2010 at 4:11 PM,
>> keith smith <klsmith2020@yahoo.com>
>> wrote:
>>
>>
>>
>> Thanks!! That is a vote of confidence!!
>>
>>
>>
>> ------------------------
>>
>> Keith Smith
>>
>>
>>
>>
>>
>> --- On Sun, 2/14/10, Bill Lindley <wlindley@wlindley.com>
>> wrote:
>>
>>
>>
>>> From: Bill Lindley <wlindley@wlindley.com>
>>> Subject: Re: Lookin at Qwest DSL
>> Service
>>
>>> To: "Main PLUG discussion list" <plug-discuss@lists.plug.phoenix.az.us>
>>> Date: Sunday, February 14, 2010, 10:57 AM
>>> I have had Qwest DSL
>> for almost ten
>>
>>> years and have had excellent service
>>> and little down-time.
>>> DSL gives you low latency and a dedicated
>> connection... if
>>
>>> you have
>>> 7Mbps service, it's not shared with the kid down
>> the street
>>
>>> and his
>>> torrent server.
>>> \\/
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>>
>>
>>
>>
>>
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>


--
-Eric 'shubes'

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