Re: Lookin at Qwest DSL Service

I have Cox residential service, and my fiancee uses Qwest DSL at her
business. I have never had any real issue from my Cox connection, but her
DSL is terrible in various ways.

* Modem always starts out at full provisioned rate and throughout the day
gets slower and slower (according to the web GUI)...perhaps noisy line?

* Modem constantly reboots itself during the day, which also cycles the
built-in 5 port switch. This was having the wonderful effect of
disconnecting her POS system from the main fileserver, as well as
disconnecting and disrupting ATM and credit card transactions. I "fixed"
this by installing my own 8 port switch, and moving all the network
connections to my switch, and uplinking the DSL modem. At least now when it
decides to reboot itself, it doesn't DOS the rest of the LAN.

* Any device (phone, fax machine, alarm system) that picks up the phone line
causes the modem to go offline and retrain, even though using the supplied
filters on all of said devices.

* Wireless is flaky and constantly drops (probably from the modem rebooting
itself)

* External IP constantly changes every 15m or so. I suppose this could be
happening when the modem reboots itself and it DHCPs a new address from
Qwest. DDNS has been a lifesaver here.

It sounds like all of this could be fixed with a new modem and maybe some
analysis of the line. It's not my account so I can only do so much, but I
know she has complained to Qwest and so far nothing has been done. You would
think a business account would get better service.

-Charles

On Sun, Feb 14, 2010 at 4:11 PM, keith smith <klsmith2020@yahoo.com> wrote:

>
> Thanks!! That is a vote of confidence!!
>
> ------------------------
> Keith Smith
>
>
> --- On Sun, 2/14/10, Bill Lindley <wlindley@wlindley.com> wrote:
>
> > From: Bill Lindley <wlindley@wlindley.com>
> > Subject: Re: Lookin at Qwest DSL Service
> > To: "Main PLUG discussion list" <plug-discuss@lists.plug.phoenix.az.us>
> > Date: Sunday, February 14, 2010, 10:57 AM
> > I have had Qwest DSL for almost ten
> > years and have had excellent service
> > and little down-time.
> >
> > DSL gives you low latency and a dedicated connection... if
> > you have
> > 7Mbps service, it's not shared with the kid down the street
> > and his
> > torrent server.
> >
> > \\/
> >
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