Effective communication is the hallmark of the astute socialized human
being:
1) Clearly state that you are not requesting "Linux Support" - you can
provide that yourself.
2) You are pealing an onion; "I am sorry Sir, we don't support Linux" -
"Could you verify connectivity to the "modem" please?" - "We cannot help
someone using Linux...." - "Could you verify connectivity to the premise
real quickly please [this is the same thing I did with high speed fractional
frame circuits with Qwest for USWest, BTW!]?
3) Ask very plainly that they escalate your ticket unresolved to the next
tier of support or a supervisor.
You are going to deal with a great many humans in this life who do not speak
english (clearly "support" does not mean "control") and many others who
frankly don't understand half of what you do; start now to develop empathy,
kindness and gentle pro-active process solutions. Don't get upset, don't
react, simply kindly request in an even calm way a solution until resolved.
Leaving off all resentment of stupidity is right behind the ego defense of
intellectual arrogance on the way to happiness and success.
Most humans however strange, do have some very endearing qualities when you
learn how to work with them!
On Sat, Apr 18, 2009 at 5:14 PM, Bob Elzer <
bob.elzer@gmail.com> wrote:
> It's especially fun when you call up with a connection problem, and when it
> comes up you're running linux, they tell you that's the problem, that linux
> isn't supported.
>
> Well, Gee, It's been running linux for two years now, until you dropped my
> connection. If it's not supported, how was it working for two years ????
>
>
> -----Original Message-----
> From: plug-discuss-bounces@lists.plug.phoenix.az.us
> [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of
> Stephen
> Sent: Friday, April 17, 2009 11:49 PM
> To: Main PLUG discussion list
> Subject: Re: Does switching from 1.5 Mbp to a faster fiber-optic connection
> require any system changes?
>
> i just never mention Linux, i just Ask for X Y and Z and then hook things
> up.
>
> Only when questioned do i tell them anything.
>
> On Fri, Apr 17, 2009 at 4:12 PM, Josef Lowder <joe@actionline.com> wrote:
> > On 4/17/09, Stephen <cryptworks@gmail.com> wrote:
> >> it mostly just reconfigured the modem with a uPNPesque application.
> >>
> >> but honestly call their customer service department and ask them
> >> what
> >> your settings need to be to connect. they most likely can get you that
> stuff.
> >
> > I'll try that, but in the past, whenever I mentioned Linux, the
> > standard response is, "we don't support that ... we only support
> microshaft."
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> >
>
>
>
> --
> A mouse trap, placed on top of your alarm clock, will prevent you from
> rolling over and going back to sleep after you hit the snooze button.
>
> Stephen
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