Effective communication is the hallmark of the astute socialized human being:

1) Clearly state that you are not requesting "Linux Support" - you can provide that yourself.
2) You are pealing an onion; "I am sorry Sir, we don't support Linux" - "Could you verify connectivity to the "modem" please?"  - "We cannot help someone using Linux...." - "Could you verify connectivity to the premise real quickly please [this is the same thing I did with high speed fractional frame circuits with Qwest for USWest, BTW!]?
3) Ask very plainly that they escalate your ticket unresolved to the next tier of support or a supervisor.

You are going to deal with a great many humans in this life who do not speak english (clearly "support" does not mean "control") and many others who frankly don't understand half of what you do; start now to develop empathy, kindness and gentle pro-active process solutions.  Don't get upset, don't react, simply kindly request in an even calm way a solution until resolved.  Leaving off all resentment of stupidity is right behind the ego defense of intellectual arrogance on the way to happiness and success.

Most humans however strange, do have some very endearing qualities when you learn how to work with them!

On Sat, Apr 18, 2009 at 5:14 PM, Bob Elzer <bob.elzer@gmail.com> wrote:
It's especially fun when you call up with a connection problem, and when it
comes up you're running linux, they tell you that's the problem, that linux
isn't supported.

Well, Gee, It's been running linux for two years now, until you dropped my
connection. If it's not supported, how was it working for two years ????


-----Original Message-----
From: plug-discuss-bounces@lists.plug.phoenix.az.us
[mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of Stephen
Sent: Friday, April 17, 2009 11:49 PM
To: Main PLUG discussion list
Subject: Re: Does switching from 1.5 Mbp to a faster fiber-optic connection
require any system changes?

i just never mention Linux, i just Ask for X Y and Z and then hook things
up.

Only when questioned do i tell them anything.

On Fri, Apr 17, 2009 at 4:12 PM, Josef Lowder <joe@actionline.com> wrote:
> On 4/17/09, Stephen <cryptworks@gmail.com> wrote:
>> it mostly just reconfigured the modem with a uPNPesque application.
>>
>>  but honestly call their customer service department and ask them
>> what
>>  your settings need to be to connect. they most likely can get you that
stuff.
>
> I'll try that, but in the past, whenever I mentioned Linux, the
> standard response is, "we don't support that ... we only support
microshaft."
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--
A mouse trap, placed on top of your alarm clock, will prevent you from
rolling over and going back to sleep after you hit the snooze button.

Stephen
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