Are they by any chance using Norton 2007. It has a reputation for this and I am experiencing it on an XP Pro box. 8-(
George
--- Original Message ---
From: Alan Dayley <
alandd@consultpros.com>
Subject: Mostly OT: Windows system cleaning?
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I have not cleaned a Windows system of malware for some time. Lucky me!
However, as a special favor to my wife's friend, I am now committed to
help them understand why their computer is flaky. Lucky me! ;^)
Hardware/driver/whatever else issues are not yet ruled out since I have
not yet actually seen the machine. But, I am assuming that problems
will be found.
Being out of touch with the need, I am rusty on all the tools and
techniques for malware cleaning. Some pointers to documentation and
tools that actually work well would be nice. To keep it on topic, I
immediately thought of using a bootable Linux CD of some kind to get
started or even do the whole job, if such a thing exists.
What I know so far:
- - The system is running Windows XP.
- -- I suspect Home edition, if that matters.
- -- I don't know what service pack level it is or is not at.
- - The main system is described as:
"The system slows and freezes about twice a day, especially when using
the Internet."
An alternative solution is a for pay cleaning service that I can refer
them to. Again, not having needed such a thing in a while, I don't know
what service source is worth the money. Any tips on that is very
welcome also.
I'll have my last Kubuntu CD with me if I find (create?) the opening and
willingness on their part to try it out. That would be the best
solution, if they can handle it.
Alan
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