Are they by any chance using Norton 2007. It has a reputation for this and I am experiencing it on an XP Pro box. 8-( George --- Original Message --- From: Alan Dayley Subject: Mostly OT: Windows system cleaning? -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I have not cleaned a Windows system of malware for some time. Lucky me! However, as a special favor to my wife's friend, I am now committed to help them understand why their computer is flaky. Lucky me! ;^) Hardware/driver/whatever else issues are not yet ruled out since I have not yet actually seen the machine. But, I am assuming that problems will be found. Being out of touch with the need, I am rusty on all the tools and techniques for malware cleaning. Some pointers to documentation and tools that actually work well would be nice. To keep it on topic, I immediately thought of using a bootable Linux CD of some kind to get started or even do the whole job, if such a thing exists. What I know so far: - - The system is running Windows XP. - -- I suspect Home edition, if that matters. - -- I don't know what service pack level it is or is not at. - - The main system is described as: "The system slows and freezes about twice a day, especially when using the Internet." An alternative solution is a for pay cleaning service that I can refer them to. Again, not having needed such a thing in a while, I don't know what service source is worth the money. Any tips on that is very welcome also. I'll have my last Kubuntu CD with me if I find (create?) the opening and willingness on their part to try it out. That would be the best solution, if they can handle it. Alan --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change you mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss