Re: Need help with friends Cox Cable

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Author: Michael Sammartano
Date:  
To: plug-discuss
Subject: Re: Need help with friends Cox Cable
Look outside for possible problems, ie: construction in close proximity
to his residence. Again it is not likely to be the modem. As far as your
old modem, it may have been a problem with the pci slot or a shabby
connection that was heating up. Electronic devices have NO moving parts
to slowly die. Unless a chip has a crack in it from either heat isssues
or physical damage elsewhere they dont die slowly. Check also his cat5
cable, pay attention to the ends as well where they plug in for tight
fits, excessive movement will also cause problems. Also from the command
line you can do ipconfig /all
Get the gateway IP, DNS addresses, and ping them. Then try to ping
yahoo.com. Compare all. Also when pinging use
ping -n 30 address here. This will give you a larger range to compare
packet loss.

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ec wrote:

>--- Michael Sammartano <> wrote:
>
>
>>The problem is most likely the connections in the
>>area. Did he add a
>>splitter? TV? etc! In my experience with COX when
>>there is packet loss
>>of that magnitude it is always something silly.
>>Perhaps he has a faulty
>>coax from wall to modem. Problem could also be in to
>>long of a cable
>>from wall to modem. Look at all the possibilities.
>>The last one being
>>the modem. Modems do not slowly go bad, tey are
>>either good or bad! No
>>moving parts, therefore not likely.
>>
>>
>
>All I know is that last year, my dialup modem did the
>slow die over about 8 months. Wife's was cooking at a
>consistant 40+kb and mine, after June/July would only
>get around 33kb. It finally died in Feburary, that is
>when I got the qworst cheapie dsl 256/256kb. And since
>it isn't 'totally' down, cox is trying to 'sell' the
>service and modem. I don't trust them as the saying
>goes 'as far as I can throw them'!! My Hayes Accura
>56k did the slow die till it finally took the fairly
>fast 'last breath'..that took two days of 10k-25k!! We
>watched that 'meter/graphic' that kppp has for
>send/recieve speeds.
>
>Cox says that the others on 'that street' are up and
>no or almost no packet loss on their pings!!
>
>Still would like to 'hook it up to a good known line'
>and IF the stupid that comes out tries to sell a new
>and it worked with your (whoever) line, I/we/Jim could
>basically argue the point!! We got 'burned' last time
>he had a problem..the 'stupid' completely crashed his
>o/s!! Don't know how, but he did. Then, his 'gateway
>junker's' cd's wouldn't completely and cleanly
>reinstall/repair/whatever his o/s. He had a crippled
>system for about a year. A real weird way of getting
>it all the way up! I wasn't into linux any (and still
>am way below all you guys), and it was about a ten
>minute, weird boot that he finally got going with!!
>SO, we are somewhat worried with them touching the
>keyboard!!
>
>I also plan tomorrow, since I won't be 'with someone
>else who was not interested like today', to check all
>connections.
>
>What I did yesterday was plug the main line thru the
>wall straight into the modem and yesterday it didn't
>'improve it (it was still totally dead then, no steady
>cable light)'!!! He has a three way splitter, two
>tuners in the tv and the cable box. One goes straight
>to 'tuner 2', one into the cable box, and the last one
>into the modem. Been that way for over a year, no
>problems, but like I said, I unhooked the splitter and
>straight into the modem, still no go yesterday, then
>about an hour after I left, the 'cable' light was on,
>and he sent an email, but slowly. The TV seems to work
>just fine, no lines or anything in the picture on any
>channel.
>
>When trying it in xp this morning, mail.yahoo.com took
>about a whole minute to pop this morning. Guessing
>about 5k/bits of bandwidth!!
>
>Yes, I THINK it is their problem, but Jim is broke for
>the month and who knows what the 'stupid' will try to
>stick him with. IF it is the modem, the wife and I can
>get one from Fry's or whoever has one on sale. But I
>want to KNOW it is bad.
>
>He got a small, and it is gone into the previous cpu
>and tv, inheritance a few years ago. When you are
>basically home bound unless someone helps you go, and
>then only short trips which you 'pay' for with pain
>for a day or two, you need something like cox cable tv
>and the internet (Jim loves gaming) to while away the
>time!!
>
>He cost us about $50 this week, he got sick and had to
>go to the doc on Thursday. I slept two nights on the
>floor, thur/fri night, at his place. So I know the
>'net' is messed up now. 'Twas glad to get home and on
>the 'fast and steady' 256k dsl here!!
>
>=====
>Cyclists should expect and demand safe
>accommodation on our public roads,
>just as does every other user.
>
>Nothing more is expected.
>
>Nothing less is acceptable!
>
>
>        
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