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On Mon, 2003-12-22 at 17:21, der.hans wrote:
> Am 22. Dec, 2003 schw=E4tzte Bryce C so:
>=20
> > It seems that Cox doesn't support anyone but their Windows customers
> > running Internet Explorer. http://support.cox.net. Something has got to
>=20
> It's been borken for years.
That's not true, I'm happy to say. As recently as a few months ago, I
had no resistance visiting support.cox.net. I discovered this last night
when I wanted the mail server information so I might setup a client but
nooooo, I couldn't do that. I sent the webmaster a message through their
little online form thingy and the reply was that I should visit the live
support chat but how the heck am I supposed to do that?!?!? I can't
access it because I'm not using IE and such. They also cited "licensing
reasons" as a reason why they couldn't let me in. Below is the response
I received (but without the original message sent to protect the
innocent).
Dear Bryce
Thank you for your e-mail regarding the lack of information you were=20
unable find on our website.=20
I am truly sorry that you are unable to find the information you were=20
seeking. Should you have specific questions we will do our best to=20
answer them. For many products Such as MAC and operating systems below=20
Window 98, feel free to join us on a live chat were our representatives=20
will be able to address your questions.
For other products such as Linux or Mozilla, we are unable to offer you=20
information for licensing reasons. Once again for general information=20
we will do our best to answer, but can not give product specific=20
information. You would need to contact technical support for that=20
particular product.
If we can be of any additional service to you, please do not hesitate=20
to contact us again.
Thank you.
Cox Communications Online Customer Care Team
If you need additional information on other Cox products or services,=20
please visit our web site at
http://www.cox.com.
--=20
Bryce C <
Plug@BryceCo.Net>
CoBryce Communications
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