Transmitting screen shots for legal records

George - I too also work for a large corporation and we image all of our
documents. One thing to consider in terms of using screenshots as "proof
that the member saw the form" is that a screenshot is just digital data and
is very easily forged. If you need to prove that the member saw this
document for legal reasons, I do not believe a screenshot would suffice in
court.

This may not be the issue in your situation - just thought I would post an
observation.....

Good Luck
Bob




----- Original Message -----
From: George Toft <george@georgetoft.com>
To: PLUG Discuss <plug-discuss@lists.plug.phoenix.az.us>
Sent: Wednesday, May 22, 2002 4:59 PM
Subject: Transmitting screen shots for legal records


> I need your thoughts and opinions on this topic.
>
> We (Big Corporation I work for) are about to launch a web project to
replace a
> paper form. The regulations (or practice) in the Company is to image
everything
> that comes in from the members, and to store electronic images of
everything
> that
> goes out to the members. This gives the Customer Service Reps the ability
to
> recall everything that was ever sent to or received from a member
> instantaneously.
>
> To replace this paper document that a person must sign once per year and
mail
> in, the Business wants to webify the form, let the member click on the
proper
> boxes, and submit the form. Since the member had to authenticate to the
system
> to get to the form, we know who "electronically" signed it when they
submitted
> it.
> In keeping with the previous paragraph of imaging everything the member
sends
> us,
> the Business is proposing to capture the members computer screen in a
screenshot
> using a java applet, and transmitting that over the Internet to our
servers,
> where
> it will be stored in lieu of the paper form. "That way, we know exactly
what
> the
> member saw."
>
> What are your thoughts?
>
> George
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