On Wed, 22 May 2002, George Toft wrote:
> I need your thoughts and opinions on this topic.
>
> We (Big Corporation I work for) are about to launch a web project to replace a
> paper form. The regulations (or practice) in the Company is to image everything
> that comes in from the members, and to store electronic images of everything
> that
> goes out to the members. This gives the Customer Service Reps the ability to
> recall everything that was ever sent to or received from a member
> instantaneously.
>
> To replace this paper document that a person must sign once per year and mail
> in, the Business wants to webify the form, let the member click on the proper
> boxes, and submit the form. Since the member had to authenticate to the system
> to get to the form, we know who "electronically" signed it when they submitted
> it.
> In keeping with the previous paragraph of imaging everything the member sends
> us,
> the Business is proposing to capture the members computer screen in a screenshot
> using a java applet, and transmitting that over the Internet to our servers,
> where
> it will be stored in lieu of the paper form. "That way, we know exactly what
> the
> member saw."
>
> What are your thoughts?
I think that this is probably not the best way to go. I tend to have
multiple browser windows as well as terminal windows and other programs
open. Maybe I'm in the middle of a chat and have my browser resized so
that I can keep track of a running conversation. Is it then this big
businesses business that I didn't have the browser window maximized and
the snippet of conversation that is on my screen is now their business?
What if I'm writing a document or working on a spread sheet besides... is
this now their business? I think that I might avoid use of this type of
site.
Just my $.02
>
> George
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