networking question

[Stephen Partington]

Not in my experience.

On Tue, Sep 11, 2018, 10:01 PM Jim <jim.nantz15 at comcast.net> wrote:

> I found out Tuesday what was causing me to not get the speed I was told
> I should get.  Once again the Comcast guy I was talking to said he
> wanted to send out a repairman to find out why I wasn't getting the 150
> Mbps everything told him I should be getting.  Tuesday morning the
> repairman showed up with his supervisor.  The supervisor told me the 150
> Mbps speed is for customers in areas that are served with a docsis 3.1
> network, but where I live is served by a docsis 3.1 network.  Because of
> this I get 100 Mbps, but could get 150 if I wanted to pay more. Then he
> said the network in this area isn't able to supply everyone with 150
> Mbps, and no he doesn't know when this area will be upgraded.  I was
> amazed that all the corporate people I talked to didn't know that this
> was the case.  They all said I should be getting 150.
>
> After the repairman and his boss left, I called and emailed the
> corporate people who had been telling me I should be getting 150 and
> told them what the local supervisor said.  Later one of them called back
> and agreed with me that since I had been told I should be getting 150,
> that he would give it to me for the price I'm paying now.
>
>
> Is Cox as fscked up as Comcast?
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