networking question

[Thomas Scott]

2 Questions:

Are you positive your area has been migrated to DOCSIS 3.1?

Are you considering moving to an area w/ Cox services as a result?

On Wed, Sep 12, 2018 at 5:59 AM Stephen Partington <cryptworks at gmail.com>
wrote:

> Not in my experience.
>
> On Tue, Sep 11, 2018, 10:01 PM Jim <jim.nantz15 at comcast.net> wrote:
>
>> I found out Tuesday what was causing me to not get the speed I was told
>> I should get.  Once again the Comcast guy I was talking to said he
>> wanted to send out a repairman to find out why I wasn't getting the 150
>> Mbps everything told him I should be getting.  Tuesday morning the
>> repairman showed up with his supervisor.  The supervisor told me the 150
>> Mbps speed is for customers in areas that are served with a docsis 3.1
>> network, but where I live is served by a docsis 3.1 network.  Because of
>> this I get 100 Mbps, but could get 150 if I wanted to pay more. Then he
>> said the network in this area isn't able to supply everyone with 150
>> Mbps, and no he doesn't know when this area will be upgraded.  I was
>> amazed that all the corporate people I talked to didn't know that this
>> was the case.  They all said I should be getting 150.
>>
>> After the repairman and his boss left, I called and emailed the
>> corporate people who had been telling me I should be getting 150 and
>> told them what the local supervisor said.  Later one of them called back
>> and agreed with me that since I had been told I should be getting 150,
>> that he would give it to me for the price I'm paying now.
>>
>>
>> Is Cox as fscked up as Comcast?
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-- 
-Thomas | mr.thomas.scott at gmail.com | (480) 241-7422
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