cox connectivity issue

[Michael Sammartano]

How many splitters are on the lines in your home? Are they all 1000mhz 
splitters? What size coax? It must be RG-6 to be used for cable 
internet. Try relocating the Modem and see if that works. Really sounds 
like you are experiencing signal loss. A bad splitter could also be the 
issue, rare but they can go bad.

Mike

Darrin Chandler wrote:

> Craig White wrote:
>
>>> I eventually dumped Cox due to similar performance degradation. The 
>>> problem was diagnosed several times as a signal strength issue, and 
>>> supposedly fixed. It was never fixed for long, though.  And Cox kept 
>>> trying to charge us for a service call even though it was obviously 
>>> not a problem with my network or computers, but in *their* network 
>>> or installation. Now I'm using Qwest's DSL, and while it's by no 
>>> means perfect (their DNS servers stink), I rarely have any speed or 
>>> connectivity issues.
>>>   
>>
>> ----
>> that's jumping to conclusions.
>>
>>  
>>
>
> Who, me? No. The tech measured the signal strength on the wire and it 
> was low. Therefore the cable modem had a hard time keeping a good 
> connection and packet loss was extreme. Nothing at all to do with 
> anything inside the house, see? This was the issue I had, and may not 
> apply to the current problem.
>
>> The surest way to find out is to change the device that you are testing.
>> I don't know if you are using a Linux system as a router or have a
>> different router and that may have everything to do with it. Perhaps if
>> you want something other than just pure speculation from us, you should
>> acquaint us with your setup.
>>
>> As for Cox not being able to figure out what is wrong - that is to be
>> expected...heck, they only work from a scripted set when they
>> troubleshoot Windows issues and are thoroughly discouraged from engaging
>> in their own independent analysis and are not at all equipped to deal
>> with various routers and operating systems.
>>
>>  
>>
>
> You are correct, unless it can be determined that the problem lies 
> with the Cox network and not with the home network or equipment.
>

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