cox connectivity issue

[ec]

The real question is why can't Cox train their techies
to test the lines instead of pointing a finger at the
user? Again, Jim had a techie????? come out. While he
was there, he crashed the MS o/s. 

I had knoppix with me and booted up! Still was a
flakey connection but showed him it was NOT his
computer! 

We had to completely format and re install the o/s to
get back up for him. The tech didn't turn in a charge
for the crash..guess he didn't want the flack we would
have thrown his way. Hehehehe. 

It progressively got worse till Jim moved to a nursing
home, then here. I honestly believe he would be dead
now IF I hadn't removed him from the nursing home as
Jim WILL NOT eat anything that isn't 'his style'...he
got down to 113lbs! Not the nursing home's
fault..Jim's stubborn 'I wont eat that'.

--- Michael Sammartano <volinaz at cox.net> wrote:

> How many splitters are on the lines in your home?
> Are they all 1000mhz 
> splitters? What size coax? It must be RG-6 to be
> used for cable 
> internet. Try relocating the Modem and see if that
> works. Really sounds 
> like you are experiencing signal loss. A bad
> splitter could also be the 
> issue, rare but they can go bad.
> 
> Mike
> 
> Darrin Chandler wrote:
> 
> > Craig White wrote:
> >
> >>> I eventually dumped Cox due to similar
> performance degradation. The 
> >>> problem was diagnosed several times as a signal
> strength issue, and 
> >>> supposedly fixed. It was never fixed for long,
> though.  And Cox kept 
> >>> trying to charge us for a service call even
> though it was obviously 
> >>> not a problem with my network or computers, but
> in *their* network 
> >>> or installation. Now I'm using Qwest's DSL, and
> while it's by no 
> >>> means perfect (their DNS servers stink), I
> rarely have any speed or 
> >>> connectivity issues.
> >>>   
> >>
> >> ----
> >> that's jumping to conclusions.
> >>
> >>  
> >>
> >
> > Who, me? No. The tech measured the signal strength
> on the wire and it 
> > was low. Therefore the cable modem had a hard time
> keeping a good 
> > connection and packet loss was extreme. Nothing at
> all to do with 
> > anything inside the house, see? This was the issue
> I had, and may not 
> > apply to the current problem.
> >
> >> The surest way to find out is to change the
> device that you are testing.
> >> I don't know if you are using a Linux system as a
> router or have a
> >> different router and that may have everything to
> do with it. Perhaps if
> >> you want something other than just pure
> speculation from us, you should
> >> acquaint us with your setup.
> >>
> >> As for Cox not being able to figure out what is
> wrong - that is to be
> >> expected...heck, they only work from a scripted
> set when they
> >> troubleshoot Windows issues and are thoroughly
> discouraged from engaging
> >> in their own independent analysis and are not at
> all equipped to deal
> >> with various routers and operating systems.
> >>
> >>  
> >>
> >
> > You are correct, unless it can be determined that
> the problem lies 
> > with the Cox network and not with the home network
> or equipment.
> >
> 
> -- 
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Cyclists should expect and demand safe 
accommodation on our public roads, 
just as does every other user.  

Nothing more is expected. 

Nothing less is acceptable!

Long live Knoppix!!


		
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