cox connectivity issue

[Darrin Chandler]

Craig White wrote:

>>I eventually dumped Cox due to similar performance degradation. The 
>>problem was diagnosed several times as a signal strength issue, and 
>>supposedly fixed. It was never fixed for long, though.  And Cox kept 
>>trying to charge us for a service call even though it was obviously not 
>>a problem with my network or computers, but in *their* network or 
>>installation. Now I'm using Qwest's DSL, and while it's by no means 
>>perfect (their DNS servers stink), I rarely have any speed or 
>>connectivity issues.
>>    
>>
>----
>that's jumping to conclusions.
>
>  
>

Who, me? No. The tech measured the signal strength on the wire and it 
was low. Therefore the cable modem had a hard time keeping a good 
connection and packet loss was extreme. Nothing at all to do with 
anything inside the house, see? This was the issue I had, and may not 
apply to the current problem.

>The surest way to find out is to change the device that you are testing.
>I don't know if you are using a Linux system as a router or have a
>different router and that may have everything to do with it. Perhaps if
>you want something other than just pure speculation from us, you should
>acquaint us with your setup.
>
>As for Cox not being able to figure out what is wrong - that is to be
>expected...heck, they only work from a scripted set when they
>troubleshoot Windows issues and are thoroughly discouraged from engaging
>in their own independent analysis and are not at all equipped to deal
>with various routers and operating systems.
>
>  
>

You are correct, unless it can be determined that the problem lies with 
the Cox network and not with the home network or equipment.

-- 
Darrin Chandler
dwchandler at stilyagin.com
http://www.stilyagin.com/