[PLUG-Devel] Issue tracking solution?

[Alan Dayley]

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I'm looking for recommendations for an issue tracking solution.

If you are happy with your current solution, I'd like to hear about it.
 Even if that solution does not fully meet my "requirements" below, I'd
still like to know your good experiences.  (I say "good" because there
are lots of bad ones but I'd rather start looking at what is worth
considering rather than what should be steered away from.)

I don't have a formal requirements document yet but some general needs I
am shooting for:

- - Issue Types
- -- Software and hardware bugs
- -- Problem reports not tied to specific causes
- -- Internal process changes

- - Issue Input Sources
- -- Engineers, software and hardware
- -- Testers
- -- Quality / Field Application Engineers (customer issues)
- -- Manufacturing Test Engineers

- - Tracking
- -- Issue report source
- -- Description information (usual data like date, symptoms, creation
recipe, etc.)
- -- Status
- -- Assigned investigator (which may change as progresses)
- -- History of actions
- -- Comments

- - Reporting
- -- Task list for a person
- -- Time performance like time to complete, no action for a long time, etc.
- -- Other reports and custom ones possible

- - Interface
- -- Multi-user
- -- Web based front end, ie. no client application to install
- -- Email notifications based on lists or administration assignment or
self-subscription
- -- Web based administration
- -- FS/OSS *SQL back end
- -- Scales to tens of users

- - Hardware
- -- Runs on a Linux based server with a fully FS/OSS server stack

Alan
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