[PLUG-Devel] Issue tracking solution?

[Joseph Sinclair]

One potential solution you may like is Scarab (http://scarab.tigris.org/).  It's a fairly well designed and implemented solution with a lot of customization options.  It seems to work best with Subversion, but I believe it works with other source-code-control systems as well.  It does require a Java Enterprise server, but works well with both JBoss and Geronimo(Apache).  Since the Sun JVM should be open-sourced by the end of December, this requirement shouldn't be too much of a concern.

Alan Dayley wrote:
> I'm looking for recommendations for an issue tracking solution.
> 
> If you are happy with your current solution, I'd like to hear about it.
>  Even if that solution does not fully meet my "requirements" below, I'd
> still like to know your good experiences.  (I say "good" because there
> are lots of bad ones but I'd rather start looking at what is worth
> considering rather than what should be steered away from.)
> 
> I don't have a formal requirements document yet but some general needs I
> am shooting for:
> 
> - Issue Types
> -- Software and hardware bugs
> -- Problem reports not tied to specific causes
> -- Internal process changes
> 
> - Issue Input Sources
> -- Engineers, software and hardware
> -- Testers
> -- Quality / Field Application Engineers (customer issues)
> -- Manufacturing Test Engineers
> 
> - Tracking
> -- Issue report source
> -- Description information (usual data like date, symptoms, creation
> recipe, etc.)
> -- Status
> -- Assigned investigator (which may change as progresses)
> -- History of actions
> -- Comments
> 
> - Reporting
> -- Task list for a person
> -- Time performance like time to complete, no action for a long time, etc.
> -- Other reports and custom ones possible
> 
> - Interface
> -- Multi-user
> -- Web based front end, ie. no client application to install
> -- Email notifications based on lists or administration assignment or
> self-subscription
> -- Web based administration
> -- FS/OSS *SQL back end
> -- Scales to tens of users
> 
> - Hardware
> -- Runs on a Linux based server with a fully FS/OSS server stack
> 
> Alan
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