Re: Help needed.

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Author: Stephen Partington via PLUG-discuss
Date:  
To: Main PLUG discussion list
CC: Stephen Partington
Subject: Re: Help needed.
also this should include any error messages.

On Mon, Dec 28, 2020 at 4:15 PM Matt Graham via PLUG-discuss <
> wrote:

> On 2020-12-28 13:58, Jeff Tatreau via PLUG-discuss wrote:
> > New Debian install won't boot. Will pay for tech help getting this to
> > run.
>
> Let's try to fix this over mail first. I am assuming this is UEFI on
> the x86_64, if this is BIOS or on another architecture, say something.
>
> Which version of Debian was this? (Number and name.) What hardware is
> this running on? (Laptop, desktop, Pi, make and model#, disks and other
> pieces connected, etcetera.) Is this just running Debian, or is it
> multi-boot? When you try to boot the thing, what is the last message
> that is displayed before the system freezes? Take a picture of the
> monitor with your camera, upload it to your website, and follow up to
> this message with a link to that JPEG. That's a bit easier than trying
> to transcribe a big screen of text.
>
> Also, "Help needed" is not a good Subject: line. "Debian X.Y install
> won't boot on a $THING" would've been better. You should be as specific
> as possible in the Subject: line of a mail for maximum utility. Please
> follow up, Hope That Helps,
>
> --
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> There is no Darkness in Eternity
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Stephen
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