Re: My battle with Earthlink

>     It's supposedly new.  It arrived a few days before the earthlink
>     service was switched on.  That was in October.

>     On 02/17/2013 08:42 PM, JD Austin wrote:
>>     My guess is your DSL modem is rebooting; how old is it?

>>     On Sun, Feb 17, 2013 at 8:02 PM, Derek Trotter
>>     <expat.arizonan@gmail.com <mailto:expat.arizonan@gmail.com>> wrote:

>>         For several weeks I've had a problem with my earthlink dsl
>>         service.  Anytime I'm doing something that uses all or most
>>         of my downstream bandwidth, all data coming into or going out
>>         of my apartment stops.  At the same time I'm downloading
>>         something a series of updates for kubuntu and listening to
>>         streaming audio, both stop.  If I'm using my windows box to
>>         download something else, that too stops.  After a pause
>>         lasting anywhere from a second or two to 15 or 20 seconds,
>>         the downloads resume.  A few seconds later, there's another
>>         pause.  This cycle repeats itself until the download is
>>         complete or I give up.

>>         Each computer has two nics.  The problem persists no matter
>>         which one either machine is using for it's internet
>>         connection.  If I remove the router, connect the dsl modem
>>         directly to either computer, the problem persists.  I even
>>         went to the closet and got the modem when I had dsl from
>>         AT&T.  I set it to work with the earthlink service and the
>>         problem persists.

>>         Saturday an AT&T technician was here, checked the line from
>>         the cord that plugs into the dsl modem and says the line is
>>         in excellent shape and noise levels are very low.  This is
>>         not surprising since I live less than 1/4 mile from AT&T's
>>         local office where all their equipment is.

>>         Since I've tried two computers, 4 nics, two dsl modems and
>>         removed the router, and the problem still persists, I'm
>>         guessing the problem is somewhere at earthlink's end.

>>         Tonight at 21:30 EST, an earthlink tech support person from
>>         somewhere in India called to tell me they had fixed the
>>         problem.  While he was on the phone I tried downloading
>>         something else and guess what.  The problem was not fixed. 
>>         As near as I can tell, the dsl connection does not go down. 
>>         The earthlink people say it stays up.  The lights on the
>>         modem that are on when the connection is up never go off or
>>         blink.

>>         The man asks me what dns settings I use.  I tell him 8.8.8.8
>>         and 8.8.4.4.  He says I should try earthlink's dns servers. 
>>         To humor him I changed the settings on the windows box and
>>         guess what.  The problem did not go  away.

>>         Maybe I'm missing something, but it's my understanding that
>>         once the download has begun, that dns has already done it's
>>         job and has no further role to play.  One more thing. If I
>>         use a VPN connection, I have no problem with it.

>>         Any idea what's going on?  If you were to venture a guess,
>>         would you say the problem is at my place, with AT&T or with
>>         Earthlink?

>>         Thanks

>>         Derek

>>         -- 
>>         "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."

>>         Patrick Moore

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>     -- 
>     "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."

>     Patrick Moore

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