It's supposedly new. It arrived a few days before the earthlink service
was switched on. That was in October.
On 02/17/2013 08:42 PM, JD Austin wrote:
> My guess is your DSL modem is rebooting; how old is it?
>
> On Sun, Feb 17, 2013 at 8:02 PM, Derek Trotter
> <expat.arizonan@gmail.com <mailto:expat.arizonan@gmail.com>> wrote:
>
> For several weeks I've had a problem with my earthlink dsl
> service. Anytime I'm doing something that uses all or most of my
> downstream bandwidth, all data coming into or going out of my
> apartment stops. At the same time I'm downloading something a
> series of updates for kubuntu and listening to streaming audio,
> both stop. If I'm using my windows box to download something
> else, that too stops. After a pause lasting anywhere from a second
> or two to 15 or 20 seconds, the downloads resume. A few seconds
> later, there's another pause. This cycle repeats itself until the
> download is complete or I give up.
>
> Each computer has two nics. The problem persists no matter which
> one either machine is using for it's internet connection. If I
> remove the router, connect the dsl modem directly to either
> computer, the problem persists. I even went to the closet and got
> the modem when I had dsl from AT&T. I set it to work with the
> earthlink service and the problem persists.
>
> Saturday an AT&T technician was here, checked the line from the
> cord that plugs into the dsl modem and says the line is in
> excellent shape and noise levels are very low. This is not
> surprising since I live less than 1/4 mile from AT&T's local
> office where all their equipment is.
>
> Since I've tried two computers, 4 nics, two dsl modems and removed
> the router, and the problem still persists, I'm guessing the
> problem is somewhere at earthlink's end.
>
> Tonight at 21:30 EST, an earthlink tech support person from
> somewhere in India called to tell me they had fixed the problem.
> While he was on the phone I tried downloading something else and
> guess what. The problem was not fixed. As near as I can tell,
> the dsl connection does not go down. The earthlink people say it
> stays up. The lights on the modem that are on when the connection
> is up never go off or blink.
>
> The man asks me what dns settings I use. I tell him 8.8.8.8 and
> 8.8.4.4. He says I should try earthlink's dns servers. To humor
> him I changed the settings on the windows box and guess what. The
> problem did not go away.
>
> Maybe I'm missing something, but it's my understanding that once
> the download has begun, that dns has already done it's job and has
> no further role to play. One more thing. If I use a VPN
> connection, I have no problem with it.
>
> Any idea what's going on? If you were to venture a guess, would
> you say the problem is at my place, with AT&T or with Earthlink?
>
> Thanks
>
> Derek
>
> --
> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>
> Patrick Moore
>
>
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