I too run a wireless ISP.
I listen to complaints, credit when requested, refund when credit won't do,
and help my customers personally.
I could use some help shaping my line though...
Enrique
PS: My ISP runs exclusively in Linux. Mostly LFS.
R P Herrold writes:
> On Sun, 26 Oct 2008, Matt Graham wrote:
>
>> After a long battle with technology, der.hans wrote:
>>> Am 26. Okt, 2008 schwätzte Tuna so:
>>>> I don't know which ISP is the least evil and corrupt around here,
>
>> Common problem. They're all evil and corrupt, but some of
>> them are less evil than others.
>
> wow -- harsh, coming from der.hans -- considering I manage an
> ISP and all as part of what I do.
>
> Complaints are all monitored, and root cause analysis
> performed when needed. Weekly management review of
> metrics. Rates are published, and honored. Ombudsman 'fairy
> god-parent' 'make goods' as needed.
>
> You must have ended hanging out with the wrong folks --
> usually happens becuase people consider ISP services fungible
> and buy solely on price considreations.
>
> -- Russ herrold
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