On Sun, 26 Oct 2008, Matt Graham wrote:
> After a long battle with technology, der.hans wrote:
>> Am 26. Okt, 2008 schwätzte Tuna so:
>>> I don't know which ISP is the least evil and corrupt around here,
> Common problem. They're all evil and corrupt, but some of
> them are less evil than others.
wow -- harsh, coming from der.hans -- considering I manage an
ISP and all as part of what I do.
Complaints are all monitored, and root cause analysis
performed when needed. Weekly management review of
metrics. Rates are published, and honored. Ombudsman 'fairy
god-parent' 'make goods' as needed.
You must have ended hanging out with the wrong folks --
usually happens becuase people consider ISP services fungible
and buy solely on price considreations.
-- Russ herrold
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