Re: Helpdesk and Asset Tracking Software

Ben,

Some time ago I started to implement RT -- Request Tracker by Best
Practical (http://bestpractical.com/rt) which is an Enterprise grade
problem tracking/ticketing system. Sourceforge tells me that someone
has enhanced it to add asset tracking as well
(http://sourceforge.net/projects/rtat/).

My efforts got set aside in favor of the preferred Corporate
"solution" (which somehow changes every few years and is NOT user
friendly)... so I can't share any experience with RT. I heard about it
through a presentation at OSCON a few years back, iirc...

RT is open source, I am not sure if the license is GPL or something
else.

HTH,

Richard Wilson
------------------------
On Thu, 2007-05-31 at 17:05 -0700, Ben Francom wrote:
> I saw this kicked around on Slashdot, and I don't recall seeing it on
> this list. I searched the archives and didn't see anything either.
> I'm looking to upgrade our Project Management/Helpdesk services, and
> also add some Inventory/Asset Management services. Right now we are
> using dotproject with the "helpdesk" module.
>
> I like dotproject because of it's project management abilities, but
> dislike the helpdesk module. Currently, I'm looking into:
>
> OCS Inventory (for inventory)
> http://www.ocsinventory-ng.org/index.php?page=English
>
> GLPI (for helpdesk. It also will import the OCSI info.)
> http://www.glpi-project.org/?lang=en
>
> But is there an all around solution that includes Project Management,
> Inventory, and Helpdesk that is easy to use and all inclusive?
>
> My requirements are: GPL and Linux.
>
> -Ben
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