After trying for 3 days to create an AIM account for my daughter so she can IM
her friends, we still cannot get past the "server busy" message after filling
out the registration form again ..... and again .... and again .... and
again ...
So, on to the FAQ - maybe there is something there to help us out. No, just a
lot of hype on how good AIM is.... how user friendly it is.....and how much
fun it is to use. I know it is fun, or my daughter would not be clamoring for
an account because all her friends have one.....Elementary school can be so
competitive!
So, the next logical step was to click on support...let's see, report a
problem seems to be a good place to start. Actually, besides the FAQs, it is
the only place to go. Ahhh, a new form to fill out. All the usual suspects
were rounded up on the form - name, date of incident, type of computer, steps
to recreate the problem, etc. We get to the bottom of the screen and find
this message:
"Check this checkbox to indicate that you understand this is not a place to
get support, and that you will not receive a reply to the information you
entered above. You may not submit a bug report unless you check this box. If
you need help solving a problem, please visit our FAQ page instead."
So....I submit the report and then....the problem is solved! I stop bothering
the good folks who provide AIM and they can get back to whatever it is they
are doing......I love this customer service!
Hope you got as much of a laugh out of this as I did. I think I will have my
clients add this note to every software product and web site we work on! I
love it!!!!
Think of the cost savings!!!!!
P.S. There is a Linux connection here (albeit a shaky one). My daughter's
computer is Debian, not Windows, so we have to sign up via the web. No fancy
AIM v9085.456 CD for us, just the old fashion way from the 'net.
Maybe late tonight, when everyone is asleep, I will boot up Windows and try to
register through the "permanent-can't-be-removed-or-system-will
explode-ever-present-aim-desktop-icon"....
Cheers!
--
Mark Phillips
Phillips Marketing, Inc
mark@phillipsmarketing.biz
602 524-0376
480 945-9197 fax
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