Hello folks:
I haven't been following this thread, but I had a situation a few months ago
that seemed similar. I did some software updates for an out-of-state client
I'd last done work for in '99. I did some of the update work at my home
office, and promised to send them the new binary files as zipped attachments
to an email. They are a big company so they move slowly but I was surprised
when three weeks went by with no reply, so I sent another email - "did the
fixes work?" The guy said he never got that email. Subsequent tests
revealed that he never received anything I sent when it had an attached zip
file. I thought I'd have to send a CD by snail mail, but I ended up putting
the zip file (password-protected this time) on my web site in a directory
where he could FTP them. The thing that bothered me was that I never
received any bounce messages. I assume the company's firewalls probably
assumed that anything with a ZIP file was a virus, and just tossed it in the
bit bucket.
Vaughn
On Saturday 18 September 2004 14:53, you wrote:
> OK, here is what is probably happening:
>
> We found that from domain X that cox was marking all email as spam. We
> also found that msn and hotmail were DROPPING the email, not even marking
> them as spam. What do these two have in common? Brightmail as a spam
> filtering service. Brightmail was recently bought by Symantec. Oy. After
> over 4 hours on the phone yesterday weaving my way to a newly bought
> company's support through the crappy labrynthe that is Symantec's phone
> system, i have found that I had to email a Zipped or Tarred email to
> help@brightmail.com. they with then investigate within 48 hours or so
> (better than Cox's 72 hours). Can't paste the source into an email, oh no,
> gotta be mime, gotta be zipped.. whatever, you'd think the domain name and
> ip of the server would be enough to search and clear their blacklist.
>
> Here's the support thoughts I had:
>
> Cox 1st tier? so so 1st tier.
>
> Cox 2nd tier? the highest tech support anyone can talk to. tthey forward
> everything high level to their NOC in Atlanta. ie no contact with their
> tier 3 support.
>
> Symantec first tier? If you can get someone who speaks english, fine, if
> not then hangup and call back and wait another 20 minutes, probably once
> more if you have to.
>
> Symantec second tier? not effective, this was a tier two problem and they
> just gave me an email address instead of taking down any info. He should
> have at least TRIED to find out where it's filter, this was specifically
> Brightmail support, what else do they do?
>
> MSN/Hotmail support? hahahahahahahahahaha
>
> -anthony
>
> On Thursday 16 September 2004 06:29 am, Bart Garst wrote:
> > I have a question.
> >
> > First I want to be sure I understand.
> > Everything your mail server sends is being marked as spam, and you're
> > using a cox account.
> >
> > Are you using a cox business account?
> >
> > Bart
> >
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