OK, here is what is probably happening:
We found that from domain X that cox was marking all email as spam. We also
found that msn and hotmail were DROPPING the email, not even marking them as
spam. What do these two have in common? Brightmail as a spam filtering
service. Brightmail was recently bought by Symantec. Oy. After over 4
hours on the phone yesterday weaving my way to a newly bought company's
support through the crappy labrynthe that is Symantec's phone system, i have
found that I had to email a Zipped or Tarred email to
help@brightmail.com.
they with then investigate within 48 hours or so (better than Cox's 72
hours). Can't paste the source into an email, oh no, gotta be mime, gotta be
zipped.. whatever, you'd think the domain name and ip of the server would be
enough to search and clear their blacklist.
Here's the support thoughts I had:
Cox 1st tier? so so 1st tier.
Cox 2nd tier? the highest tech support anyone can talk to. tthey forward
everything high level to their NOC in Atlanta. ie no contact with their tier
3 support.
Symantec first tier? If you can get someone who speaks english, fine, if not
then hangup and call back and wait another 20 minutes, probably once more if
you have to.
Symantec second tier? not effective, this was a tier two problem and they just
gave me an email address instead of taking down any info. He should have at
least TRIED to find out where it's filter, this was specifically Brightmail
support, what else do they do?
MSN/Hotmail support? hahahahahahahahahaha
-anthony
On Thursday 16 September 2004 06:29 am, Bart Garst wrote:
> I have a question.
>
> First I want to be sure I understand.
> Everything your mail server sends is being marked as spam, and you're using
> a cox account.
>
> Are you using a cox business account?
>
> Bart
>
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