w00t us!
Anyways, I will also point out that this sounds very similar to the
service I got from Compaq before there were even any rumours about the
acquisition by HP. Sounds like they didn't fire the Compaq personnel, to
their own disgrace.
I would just like to caution everyone against buying any Compaq laptop.
I've had to fix 4 recently, all suffering from different ailments but
probably caused by the shoddy workmanship I witnessed in each.
On Mon, 2004-07-19 at 13:13, Charlie Bullen wrote:
> Hi I wanted to share a recent expierience that highlights the difference
> between open source support as exemplified by this list, AZPHP, and tech
> support as provided by a major commercial vender, HP.
>
> This morning, I posted a query to this list regarding converting some
> data into a BLOB that could be understood by an interbase database. I
> got both a reply that gave the specific solution to the problem, which
> was using the base64_encode function and a reply that lead me to
> information on various other functions that relate to PHP as used with
> interbase. THis will I'm sure prove valuable in the future.
>
> Contrast that with the following HP expierience.
>
> Last week a hard drive died on one of my clients HP desktops. HP was
> prompt in shipping out a new drive, too prompt actually. They told me
> that included with the drive would be system restore disks. Not
> installation disks, which I would prefer, but system restore disks. The
> drive arrived on Friday even though they had said it would arrive today,
> so no one was there to recieve the delivery. Also there were not only no
> system recovery disks in the package, but there was also no return
> label. Fortunatley I already had system restore disks on had from a
> previous problem.
>
>
> I have 3 business days to return the defective drive so I called HP to
> see about where and how to return the bad drive. They could give me no
> information and finally agreed to waive the 3 day return policy and
> fedex me a return prepaid shipping label.
>
> I would characterize HP service as being totally incompetent. One of the
> main problems being the lack of willingness to listen to what the
> problem really is also a lack of attention to detail in providing a
> solution.
>
> Thank you to the PHP list and especially to those who responded to my
> query. I'll post this to a couple of other lists I'm on.
>
> Charlie
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--
Bryce C <
Plug@BryceCo.Net>
CoBryce Communications
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