w00t us! Anyways, I will also point out that this sounds very similar to the service I got from Compaq before there were even any rumours about the acquisition by HP. Sounds like they didn't fire the Compaq personnel, to their own disgrace. I would just like to caution everyone against buying any Compaq laptop. I've had to fix 4 recently, all suffering from different ailments but probably caused by the shoddy workmanship I witnessed in each. On Mon, 2004-07-19 at 13:13, Charlie Bullen wrote: > Hi I wanted to share a recent expierience that highlights the difference > between open source support as exemplified by this list, AZPHP, and tech > support as provided by a major commercial vender, HP. > > This morning, I posted a query to this list regarding converting some > data into a BLOB that could be understood by an interbase database. I > got both a reply that gave the specific solution to the problem, which > was using the base64_encode function and a reply that lead me to > information on various other functions that relate to PHP as used with > interbase. THis will I'm sure prove valuable in the future. > > Contrast that with the following HP expierience. > > Last week a hard drive died on one of my clients HP desktops. HP was > prompt in shipping out a new drive, too prompt actually. They told me > that included with the drive would be system restore disks. Not > installation disks, which I would prefer, but system restore disks. The > drive arrived on Friday even though they had said it would arrive today, > so no one was there to recieve the delivery. Also there were not only no > system recovery disks in the package, but there was also no return > label. Fortunatley I already had system restore disks on had from a > previous problem. > > > I have 3 business days to return the defective drive so I called HP to > see about where and how to return the bad drive. They could give me no > information and finally agreed to waive the 3 day return policy and > fedex me a return prepaid shipping label. > > I would characterize HP service as being totally incompetent. One of the > main problems being the lack of willingness to listen to what the > problem really is also a lack of attention to detail in providing a > solution. > > Thank you to the PHP list and especially to those who responded to my > query. I'll post this to a couple of other lists I'm on. > > Charlie > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us > To subscribe, unsubscribe, or to change you mail settings: > http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss -- Bryce C CoBryce Communications